We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now


Email address in AD user profile keeps changing by itself!

DReade83 asked
Medium Priority
Last Modified: 2010-04-19
I've changed the default email address from dave@davidreade.co.uk to me@davidreade.co.uk, applied the changes and closed the user profile. I've then logged out and back into Outlook on my workstation and sent a test email to my account. The email appears to come from me@davidreade.co.uk which is correct and how I want it to appear.

However, if I go back into the user profile on my server, it's changed back to dave@davidreade.co.uk by itself. The only thing I can think of is that mailbox alias which is set to "dave". Does this need to change too? I haven't done so incase it gives me a new mailbox or something.

Can anyone help? Thanks in advance.
Watch Question

The recipient update service makes the change. 


The easiest wide to avoid your e-mail address being changed is to change the automatically update addresses based on recipient policy checkbox on the e-mail addresses tab of your account in active directory users and computers.

Alternatively in most situations the alias can be changed with out impact, it depends on what else you have configured in your network.

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.


Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.