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Weird PST issue for Outlook 2003.

qwert5905
qwert5905 asked
on
Medium Priority
332 Views
Last Modified: 2011-10-03
We recently upgraded our staff to Outlook 2003 and each day we have 3 or 4 users complaining that they are unable to access there Personal Folders stored on a file server. Restarting the workstation and having them logged resolves this issue.

The message they receive is something like this:


"Unable to display the folder. Microsoft Office Outlook could not access the specified folder location. The file Z:\Configurations\Exchange\jsmith.pst is in use and could not be accessed. Close any application that is using this file, and then try again."

The only thing I know has changed for some users is a reg import we did to HKEY_CLASSES_ROOT\Word.Document.8, but there's nothing here that I can see which would affect Outlook or PST. FWIW, the reg import is below. Any insight to this issue would be appreciated. Thanks!

Windows Registry Editor Version 5.00

[HKEY_CLASSES_ROOT\Word.Document.8]
@="Microsoft Word Document"
"EditFlags"=hex:00,00,01,00
"BrowserFlags"=dword:00000008

[HKEY_CLASSES_ROOT\Word.Document.8\AppRegistry]
@="\\Software\\Microsoft\\Office\\10.0\\Word"

[HKEY_CLASSES_ROOT\Word.Document.8\CLSID]
@="{00020906-0000-0000-C000-000000000046}"

[HKEY_CLASSES_ROOT\Word.Document.8\DefaultIcon]
@="C:\\WINDOWS\\Installer\\{90110409-6000-11D3-8CFE-0150048383C9}\\wordicon.exe,1"

[HKEY_CLASSES_ROOT\Word.Document.8\DocObject]
@=""

[HKEY_CLASSES_ROOT\Word.Document.8\HTML Handler]
@="\"C:\\Program Files\\Microsoft Office\\OFFICE11\\msohtmed.exe\" %1"

[HKEY_CLASSES_ROOT\Word.Document.8\HTML Handler\Icon]
".mht"=".docmhtml"
".mhtml"=".docmhtml"
".html"=".dochtml"
".htm"=".dochtml"
@=".dochtml"

[HKEY_CLASSES_ROOT\Word.Document.8\HTML Handler\shell]

[HKEY_CLASSES_ROOT\Word.Document.8\HTML Handler\shell\edit]

[HKEY_CLASSES_ROOT\Word.Document.8\HTML Handler\shell\edit\command]
@="\"C:\\Program Files\\Microsoft Office\\OFFICE11\\msohtmed.exe\" /o0 %1"

[HKEY_CLASSES_ROOT\Word.Document.8\HTML Handler\shell\PrintWithOptions]

[HKEY_CLASSES_ROOT\Word.Document.8\HTML Handler\shell\PrintWithOptions\command]
@="\"C:\\PROGRA~1\\MICROS~2\\OFFICE11\\WINWORD.EXE\" /n"

[HKEY_CLASSES_ROOT\Word.Document.8\HTML Handler\shell\PrintWithOptions\ddeexec]
@="[Dim dlg as FilePrint][FileOpen(\"%1\")][t=IsDocumentDirty()][GetCurValues dlg][n = Dialog dlg][if n = -1 then FilePrint dlg][SetDocumentDirty t][DocClose]"

[HKEY_CLASSES_ROOT\Word.Document.8\HTML Handler\shell\PrintWithOptions\ddeexec\Application]
@="WinWord"

[HKEY_CLASSES_ROOT\Word.Document.8\HTML Handler\shell\PrintWithOptions\ddeexec\ifexec]
@="[Dim dlg as FilePrint][FileOpen(\"%1\")][GetCurValues dlg][n = Dialog dlg][if n = -1 then FilePrint dlg][FileExit 2]"

[HKEY_CLASSES_ROOT\Word.Document.8\HTML Handler\shell\PrintWithOptions\ddeexec\Topic]
@="System"

[HKEY_CLASSES_ROOT\Word.Document.8\Insertable]
@=""

[HKEY_CLASSES_ROOT\Word.Document.8\protocol]
@=""

[HKEY_CLASSES_ROOT\Word.Document.8\protocol\StdFileEditing]
@=""

[HKEY_CLASSES_ROOT\Word.Document.8\protocol\StdFileEditing\RequestDataFormats]
@="NoteshNote,NotesDocAction"

[HKEY_CLASSES_ROOT\Word.Document.8\protocol\StdFileEditing\server]
@="C:\\PROGRA~1\\MICROS~2\\OFFICE11\\WINWORD.EXE"

[HKEY_CLASSES_ROOT\Word.Document.8\protocol\StdFileEditing\SetDataFormats]
@="NotesDocInfo"

[HKEY_CLASSES_ROOT\Word.Document.8\protocol\StdFileEditing\Verb]

[HKEY_CLASSES_ROOT\Word.Document.8\protocol\StdFileEditing\Verb\0]
@="Edit"

[HKEY_CLASSES_ROOT\Word.Document.8\shell]
@="Open"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Edit]
@="&Edit"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Edit\command]
@="\"C:\\Program Files\\Microsoft Office\\OFFICE11\\WINWORD.EXE\" /n /dde"
"command"=hex(7):27,00,5d,00,67,00,41,00,56,00,6e,00,2d,00,7d,00,66,00,28,00,\
  5a,00,58,00,66,00,65,00,41,00,52,00,36,00,2e,00,6a,00,69,00,57,00,4f,00,52,\
  00,44,00,46,00,69,00,6c,00,65,00,73,00,3e,00,50,00,60,00,6f,00,73,00,2c,00,\
  31,00,40,00,53,00,57,00,3d,00,50,00,37,00,76,00,36,00,47,00,50,00,6c,00,5d,\
  00,58,00,68,00,20,00,2f,00,6e,00,20,00,2f,00,64,00,64,00,65,00,00,00,00,00

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Edit\ddeexec]
@="[REM _DDE_Direct][FileOpen(\"%1\")]"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Edit\ddeexec\Application]
@="WinWord"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Edit\ddeexec\Topic]
@="System"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\New]
@="&New"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\New\command]
@="\"C:\\Program Files\\Microsoft Office\\OFFICE11\\WINWORD.EXE\" /n /f /dde"
"command"=hex(7):27,00,5d,00,67,00,41,00,56,00,6e,00,2d,00,7d,00,66,00,28,00,\
  5a,00,58,00,66,00,65,00,41,00,52,00,36,00,2e,00,6a,00,69,00,57,00,4f,00,52,\
  00,44,00,46,00,69,00,6c,00,65,00,73,00,3e,00,50,00,60,00,6f,00,73,00,2c,00,\
  31,00,40,00,53,00,57,00,3d,00,50,00,37,00,76,00,36,00,47,00,50,00,6c,00,5d,\
  00,58,00,68,00,20,00,2f,00,6e,00,20,00,2f,00,66,00,20,00,2f,00,64,00,64,00,\
  65,00,00,00,00,00

[HKEY_CLASSES_ROOT\Word.Document.8\shell\New\ddeexec]
@="[REM _DDE_Direct][FileNew(\"%1\")]"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\New\ddeexec\Application]
@="WinWord"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\New\ddeexec\Topic]
@="System"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Open]
@="&Open"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Open\command]
@="\"C:\\Program Files\\Microsoft Office\\OFFICE11\\WINWORD.EXE\" /n /dde"
"command"=hex(7):27,00,5d,00,67,00,41,00,56,00,6e,00,2d,00,7d,00,66,00,28,00,\
  5a,00,58,00,66,00,65,00,41,00,52,00,36,00,2e,00,6a,00,69,00,57,00,4f,00,52,\
  00,44,00,46,00,69,00,6c,00,65,00,73,00,3e,00,50,00,60,00,6f,00,73,00,2c,00,\
  31,00,40,00,53,00,57,00,3d,00,50,00,37,00,76,00,36,00,47,00,50,00,6c,00,5d,\
  00,58,00,68,00,20,00,2f,00,6e,00,20,00,2f,00,64,00,64,00,65,00,00,00,00,00

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Open\ddeexec]
@="[REM _DDE_Direct][FileOpen(\"%1\")]"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Open\ddeexec\Application]
@="WinWord"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Open\ddeexec\Topic]
@="System"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\OpenAsReadOnly]
@="Open as Read-Only"
"Extended"=""

[HKEY_CLASSES_ROOT\Word.Document.8\shell\OpenAsReadOnly\command]
@="\"C:\\Program Files\\Microsoft Office\\OFFICE11\\WINWORD.EXE\" /h /n /dde"
"command"=hex(7):27,00,5d,00,67,00,41,00,56,00,6e,00,2d,00,7d,00,66,00,28,00,\
  5a,00,58,00,66,00,65,00,41,00,52,00,36,00,2e,00,6a,00,69,00,57,00,4f,00,52,\
  00,44,00,46,00,69,00,6c,00,65,00,73,00,3e,00,50,00,60,00,6f,00,73,00,2c,00,\
  31,00,40,00,53,00,57,00,3d,00,50,00,37,00,76,00,36,00,47,00,50,00,6c,00,5d,\
  00,58,00,68,00,20,00,2f,00,68,00,20,00,2f,00,6e,00,20,00,2f,00,64,00,64,00,\
  65,00,00,00,00,00

[HKEY_CLASSES_ROOT\Word.Document.8\shell\OpenAsReadOnly\ddeexec]
@="[AppShow][REM _DDE_ReadWriteOnSave][FileOpen .Name=\"%1\",.Revert=0]"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\OpenAsReadOnly\ddeexec\Application]
@="WinWord"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\OpenAsReadOnly\ddeexec\Topic]
@="System"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Print]
@="&Print"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Print\command]
@="\"C:\\Program Files\\Microsoft Office\\OFFICE11\\WINWORD.EXE\" /x /n /dde"
"command"=hex(7):27,00,5d,00,67,00,41,00,56,00,6e,00,2d,00,7d,00,66,00,28,00,\
  5a,00,58,00,66,00,65,00,41,00,52,00,36,00,2e,00,6a,00,69,00,57,00,4f,00,52,\
  00,44,00,46,00,69,00,6c,00,65,00,73,00,3e,00,50,00,60,00,6f,00,73,00,2c,00,\
  31,00,40,00,53,00,57,00,3d,00,50,00,37,00,76,00,36,00,47,00,50,00,6c,00,5d,\
  00,58,00,68,00,20,00,2f,00,78,00,20,00,2f,00,6e,00,20,00,2f,00,64,00,64,00,\
  65,00,00,00,00,00

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Print\ddeexec]
@="[REM _DDE_Minimize][FileOpen(\"%1\")][t=IsDocumentDirty()][FilePrint 0][SetDocumentDirty t][DocClose]"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Print\ddeexec\Application]
@="WinWord"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Print\ddeexec\ifexec]
@="[FileOpen(\"%1\")][FilePrint 0][FileExit 2]"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Print\ddeexec\Topic]
@="System"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Printto]

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Printto\command]
@="\"C:\\Program Files\\Microsoft Office\\OFFICE11\\WINWORD.EXE\" /n /dde"
"command"=hex(7):27,00,5d,00,67,00,41,00,56,00,6e,00,2d,00,7d,00,66,00,28,00,\
  5a,00,58,00,66,00,65,00,41,00,52,00,36,00,2e,00,6a,00,69,00,57,00,4f,00,52,\
  00,44,00,46,00,69,00,6c,00,65,00,73,00,3e,00,50,00,60,00,6f,00,73,00,2c,00,\
  31,00,40,00,53,00,57,00,3d,00,50,00,37,00,76,00,36,00,47,00,50,00,6c,00,5d,\
  00,58,00,68,00,20,00,2f,00,6e,00,20,00,2f,00,64,00,64,00,65,00,00,00,00,00

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Printto\ddeexec]
@="[REM _DDE_Minimize][FileOpen(\"%1\")][FilePrintSetup \"%2 on p\",.DoNotSetAsSysDefault=1][FilePrint 0][DocClose 2][FilePrintSetup \"\"]"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Printto\ddeexec\Application]
@="WinWord"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Printto\ddeexec\ifexec]
@="[FileOpen(\"%1\")][FilePrintSetup \"%2 on p\",.DoNotSetAsSysDefault=1][FilePrint 0][FileExit 2]"

[HKEY_CLASSES_ROOT\Word.Document.8\shell\Printto\ddeexec\Topic]
@="System"

[HKEY_CLASSES_ROOT\Word.Document.8\XML Handler]

[HKEY_CLASSES_ROOT\Word.Document.8\XML Handler\Icon]
".xml"=".docxml"
@=".docxml"



Comment
Watch Question

I had the exact same problem a while back and it took ages to diagnose. Certain users also has problems saving to the network drive. They would constantly receive out of disk space errors... for me the solution was here: http://support.microsoft.com/?kbid=830265. Don't know if it will help - it's a pretty specific problem, but you never know...

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts
CERTIFIED EXPERT
Top Expert 2010
Commented:
Hi qwert5905,

Microsoft does not support and strongly discourages storing PST files on a network share.  Access is slow and PSTs are too easily damaged.  Instead, PST files should be stored on the local computer and backed up to the network instead of simply placing them on a share.  In fact, Microsoft offers a free tool (http://www.microsoft.com/downloads/details.aspx?FamilyID=8b081f3a-b7d0-4b16-b8af-5a6322f4fd01&DisplayLang=en) just for backing PSTs up.

Cheers!

Author

Commented:
I appreciate both of your comments. While Microsoft may support PST files on network shares, we didn't experience any problems until about 2 or 3 weeks ago. Very strange.!
CERTIFIED EXPERT
Top Expert 2010

Commented:
The problem may be that the PST file took a hit, i.e. was damaged, because the network connection dropped or the file wasn't closed properly on one occassion 2 or 3 weeks ago.  It might also be a permissions issue.  Have you verified the permissions on both the folder and file?  
Don't know if it's worth trying scanpst.exe....

Author

Commented:
It was actually a problem with our file server - restarting and running a check disk resolved the connections issues on the share where the PST are stored. The users share was getting disconnected, and this was the share where their personal files and PST files reside. I split the points just to be fair. Thx.
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