Attachments are saving as unknown files using Groupwise 6.5
Posted on 2006-04-04
This is a continuance of an issue I have been having that I thought was solved yesterday. LEt me explain
My problem is as follows. We are using GroupWise 6.5. I get an email from someone with an attachment that I want to save. I right click the attachment and choose the save as feature. The save as dialogue box appears. By default I am given a filename.extension (example: finalexam.pdf). If I rename the file to filename (example Chemistryfinal) and omit the extension the file saves but when I try to open it windows does not recognize what application to open it with.
However there are others in our organization that when they right click the attachment and choose Save as, they are given by default in the Windows Save As dialogue box; filename (example finalexam) without an extension. They can then rename it whatever tehy want and do not need to add the extension.
A sloution I was given was Open "My Computer", go to "Tools", then down to "Folder Options", click on the "View" tab. The difference is the "Hide extensions of known file types" box. If it is checked then they won't have to add the extension, if it is unchecked then users have to include an extension.
That worked (kind of) as the default text in the save as dialogue box just filename not filename.extension. BUT the computers that were having the issue still cannt open the saved attachment unless they manually add an extension. I am so perplexed. I hope I am explaining this well enough so those of you that can help understand me but it is a tough explanation.
If anyone has some thoughts I would appreciate some help. Thanks