PST crash - cannot repair with Outlook 2000


Hi,

A customer having this problem:

Outlook says to run SCANPST.EXE and it cannot repair the file. Please see the logon on the buttom.

Do you know why the pst crashed? The size of it? It's 2 GB large.


Log:

Microsoft (R) Inbox Repair Tool
Copyright (C) Microsoft Corp 1995-1996. All rights reserved.

**Beginning NDB recovery

  **Attempting to open database

  **Attempting to validate header

    !!bSentinel is invalid 00 (should be 80)

  **Attempting to validate AMap

  **Attempting to validate BBT

  **Attempting to validate NBT

  **Attempting to validate BBT refcounts

  **Attempting to validate header NID high-water marks

**Beginning PST/OST recovery

  **Attempting to recover all top-level objects

      !!HN (nid=21) bad signature (bSig=FF, bClientSig=93)
      !!Message store missing PR_PST_PASSWORD
      !!Message store missing or invalid PR_RECORD_KEY
      !!Message store missing PR_DISPLAY_NAME
      !!Message store missing PR_IPM_SUBTREE_ENTRYID
        !!HN (nid=8022) bad signature (bSig=FF, bClientSig=93)
        !!HN (nid=8062) bad signature (bSig=FF, bClientSig=93)
        !!HN (nid=80E2) bad signature (bSig=FF, bClientSig=93)
        !!HN (nid=8102) bad signature (bSig=FF, bClientSig=93)
        !!HN (nid=81E2) bad signature (bSig=FF, bClientSig=93)

      !!HN (nid=62B) bad signature (bSig=FF, bClientSig=1C)
      !!TC (nid=62B) missing required column (66050003)
      !!TC (nid=62B) missing required column (001A001E)

      !!Receive folder table missing default message class

      !!HN (nid=61) bad signature (bSig=FF, bClientSig=93)
      !!Search activity list corrupt

      !!HN (nid=60D) bad signature (bSig=FF, bClientSig=1C)
      !!TC (nid=60D) missing required column (3001001E)
      !!TC (nid=60D) missing required column (36020003)
      !!TC (nid=60D) missing required column (36030003)
      !!TC (nid=60D) missing required column (360A000B)

      !!HN (nid=60E) bad signature (bSig=FF, bClientSig=1C)
      !!TC (nid=60E) missing required column (0E170003)
      !!TC (nid=60E) missing required column (001A001E)
      !!TC (nid=60E) missing required column (0E070003)
      !!TC (nid=60E) missing required column (00170003)
      !!TC (nid=60E) missing required column (0042001E)
      !!TC (nid=60E) missing required column (0037001E)
      !!TC (nid=60E) missing required column (0E060040)
      !!TC (nid=60E) missing required column (0E080003)
      !!TC (nid=60E) missing required column (0E04001E)
      !!TC (nid=60E) missing required column (0E03001E)
      !!TC (nid=60E) missing required column (0057000B)
      !!TC (nid=60E) missing required column (0058000B)
      !!TC (nid=60E) missing required column (00360003)

      !!HN (nid=60F) bad signature (bSig=FF, bClientSig=1C)
      !!TC (nid=60F) missing required column (001A001E)
      !!TC (nid=60F) missing required column (3001001E)
      !!TC (nid=60F) missing required column (70030003)
      !!TC (nid=60F) missing required column (70040102)
      !!TC (nid=60F) missing required column (70050102)
      !!TC (nid=60F) missing required column (7006001E)
      !!TC (nid=60F) missing required column (70070003)
      !!TC (nid=60F) missing required column (6800001E)
      !!TC (nid=60F) missing required column (6803000B)
      !!TC (nid=60F) missing required column (68051003)
      !!TC (nid=60F) missing required column (682F001E)

      !!HN (nid=610) bad signature (bSig=FF, bClientSig=1C)
      !!TC (nid=610) missing required column (67F10003)
      !!TC (nid=610) missing required column (0E05001E)
      !!TC (nid=610) missing required column (0E170003)
      !!TC (nid=610) missing required column (001A001E)
      !!TC (nid=610) missing required column (0E070003)
      !!TC (nid=610) missing required column (00170003)
      !!TC (nid=610) missing required column (0042001E)
      !!TC (nid=610) missing required column (0037001E)
      !!TC (nid=610) missing required column (0E060040)
      !!TC (nid=610) missing required column (0E080003)
      !!TC (nid=610) missing required column (0E04001E)
      !!TC (nid=610) missing required column (0E03001E)
      !!TC (nid=610) missing required column (0057000B)
      !!TC (nid=610) missing required column (0058000B)
      !!TC (nid=610) missing required column (00360003)

      !!HN (nid=692) bad signature (bSig=FF, bClientSig=1C)
      !!TC (nid=692) missing required column (0E0F000B)
      !!TC (nid=692) missing required column (3002001E)
      !!TC (nid=692) missing required column (3003001E)
      !!TC (nid=692) missing required column (0FFF0102)
      !!TC (nid=692) missing required column (3001001E)
      !!TC (nid=692) missing required column (0C150003)
      !!TC (nid=692) missing required column (300B0102)
      !!TC (nid=692) missing required column (0FF90102)
      !!TC (nid=692) missing required column (0FFE0003)
      !!TC (nid=692) missing required column (39000003)
      !!TC (nid=692) missing required column (3A40000B)
      !!TC (nid=692) missing required column (39FF001E)

      !!HN (nid=671) bad signature (bSig=FF, bClientSig=1C)
      !!TC (nid=671) missing required column (370B0003)
      !!TC (nid=671) missing required column (0E200003)
      !!TC (nid=671) missing required column (37050003)
      !!TC (nid=671) missing required column (3704001E)

      !!HN (nid=64C) bad signature (bSig=FF, bClientSig=1C)
      !!TC (nid=64C) missing required column (0E140003)
      !!TC (nid=64C) missing required column (0E100003)
      !!TC (nid=64C) missing required column (00390040)

      !!Missing IPM_SUBTREE

  **Attempting to walk all folders

      !!HN (nid=12E) bad signature (bSig=FF, bClientSig=1C)
      !!TC (nid=12E) missing required column (0E170003)
      !!TC (nid=12E) missing required column (001A001E)
      !!TC (nid=12E) missing required column (0E070003)
      !!TC (nid=12E) missing required column (00170003)
      !!TC (nid=12E) missing required column (0042001E)
      !!TC (nid=12E) missing required column (0037001E)
      !!TC (nid=12E) missing required column (0E060040)
      !!TC (nid=12E) missing required column (0E080003)
      !!TC (nid=12E) missing required column (0E04001E)
      !!TC (nid=12E) missing required column (0E03001E)
      !!TC (nid=12E) missing required column (0057000B)
      !!TC (nid=12E) missing required column (0058000B)
      !!TC (nid=12E) missing required column (00360003)

      !!HN (nid=12F) bad signature (bSig=FF, bClientSig=1C)
      !!TC (nid=12F) missing required column (001A001E)
      !!TC (nid=12F) missing required column (3001001E)
      !!TC (nid=12F) missing required column (70030003)
      !!TC (nid=12F) missing required column (70040102)
      !!TC (nid=12F) missing required column (70050102)
      !!TC (nid=12F) missing required column (7006001E)
      !!TC (nid=12F) missing required column (70070003)
      !!TC (nid=12F) missing required column (6800001E)
      !!TC (nid=12F) missing required column (6803000B)
      !!TC (nid=12F) missing required column (68051003)
      !!TC (nid=12F) missing required column (682F001E)

      !!HN (nid=12D) bad signature (bSig=FF, bClientSig=1C)
      !!TC (nid=12D) missing required column (3001001E)
      !!TC (nid=12D) missing required column (36020003)
      !!TC (nid=12D) missing required column (36030003)
      !!TC (nid=12D) missing required column (360A000B)

      !!HN (nid=122) bad signature (bSig=FF, bClientSig=93)
      !!Folder (nid=122):
        Missing PR_DISPLAY_NAME
        Missing PR_SUBFOLDERS
        Missing PR_CONTENT_COUNT
        Missing PR_CONTENT_UNREAD

      !!HN (nid=802E) bad signature (bSig=FF, bClientSig=1C)
      !!TC (nid=802E) missing required column (0E170003)
      !!TC (nid=802E) missing required column (001A001E)
      !!TC (nid=802E) missing required column (0E070003)
      !!TC (nid=802E) missing required column (00170003)
      !!TC (nid=802E) missing required column (0042001E)
      !!TC (nid=802E) missing required column (0037001E)
      !!TC (nid=802E) missing required column (0E060040)
      !!TC (nid=802E) missing required column (0E080003)
      !!TC (nid=802E) missing required column (0E04001E)
      !!TC (nid=802E) missing required column (0E03001E)
      !!TC (nid=802E) missing required column (0057000B)
      !!TC (nid=802E) missing required column (0058000B)
      !!TC (nid=802E) missing required column (00360003)

      !!HN (nid=802F) bad signature (bSig=FF, bClientSig=1C)
      !!TC (nid=802F) missing required column (001A001E)
      !!TC (nid=802F) missing required column (3001001E)
      !!TC (nid=802F) missing required column (70030003)
      !!TC (nid=802F) missing required column (70040102)
      !!TC (nid=802F) missing required column (70050102)
      !!TC (nid=802F) missing required column (7006001E)
      !!TC (nid=802F) missing required column (70070003)
      !!TC (nid=802F) missing required column (6800001E)
      !!TC (nid=802F) missing required column (6803000B)
      !!TC (nid=802F) missing required column (68051003)
      !!TC (nid=802F) missing required column (682F001E)

        !!HN (nid=8742) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 22, RowID = 8742, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 22, RowID = 8742

        !!HN (nid=8722) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 21, RowID = 8722, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 21, RowID = 8722

        !!HN (nid=8702) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 20, RowID = 8702, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 20, RowID = 8702

        !!HN (nid=8602) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 19, RowID = 8602, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 19, RowID = 8602

        !!HN (nid=85E2) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 18, RowID = 85E2, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 18, RowID = 85E2

        !!HN (nid=8582) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 17, RowID = 8582, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 17, RowID = 8582

        !!HN (nid=8562) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 16, RowID = 8562, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 16, RowID = 8562

        !!HN (nid=82C2) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 15, RowID = 82C2, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 15, RowID = 82C2

        !!HN (nid=82A2) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 14, RowID = 82A2, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 14, RowID = 82A2

        !!HN (nid=8282) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 13, RowID = 8282, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 13, RowID = 8282

        !!HN (nid=8262) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 12, RowID = 8262, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 12, RowID = 8262

        !!HN (nid=8242) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 11, RowID = 8242, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 11, RowID = 8242

        !!HN (nid=8222) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 10, RowID = 8222, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 10, RowID = 8222

        !!HN (nid=81C2) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 9, RowID = 81C2, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 9, RowID = 81C2

        !!HN (nid=81A2) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 8, RowID = 81A2, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 8, RowID = 81A2

        !!HN (nid=8182) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 7, RowID = 8182, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 7, RowID = 8182

        !!HN (nid=8162) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 6, RowID = 8162, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 6, RowID = 8162

        !!HN (nid=8142) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 5, RowID = 8142, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 5, RowID = 8142

        !!HN (nid=8122) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 4, RowID = 8122, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 4, RowID = 8122

        !!HN (nid=80C2) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 3, RowID = 80C2, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 3, RowID = 80C2

        !!HN (nid=80A2) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 2, RowID = 80A2, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 2, RowID = 80A2

        !!HN (nid=8042) bad signature (bSig=FF, bClientSig=93)
      !!Hierarchy Table for 8022, sub-object has invalid parent NID:
        irow = 0, RowID = 8042, ParNID = 0

      !!Hierarchy Table for 8022, row doesn't match sub-object:
        irow = 0, RowID = 8042

      !!Node (nid=8022) has invalid parent (nid=0)

      !!Folder (nid=8022):
        Missing PR_DISPLAY_NAME
        Missing PR_SUBFOLDERS
        Missing PR_CONTENT_COUNT
        Missing PR_CONTENT_UNREAD

      !!HN (nid=804E) bad signature (bSig=FF, bClientSig=1C)
      !!HN (nid=804E) bad ibHnpm (ibHnpm=16659, cbPage=8180)
      !!HN (nid=804E) bad ibHnpm (ibHnpm=16659, cbPage=8180)
      !!HN (nid=804E) bad ibHnpm (ibHnpm=16659, cbPage=8180)
      !!HN (nid=804E) bad ibHnpm (ibHnpm=16659, cbPage=8180)
      !!HN (nid=804E) bad ibHnpm (ibHnpm=16659, cbPage=8180)
      !!HN (nid=804E) bad ibHnpm (ibHnpm=16659, cbPage=8180)
      !!HN (nid=804E) bad ibHnpm (ibHnpm=16659, cbPage=8180)
      !!HN (nid=804E) bad ibHnpm (ibHnpm=16726, cbPage=8180)
      !!HN (nid=804E) bad ibHnpm (ibHnpm=16659, cbPage=8180)
      !!HN (nid=804E) bad ibHnpm (ibHnpm=16659, cbPage=8180)
      !!HN (nid=804E) bad ibHnpm (ibHnpm=16659, cbPage=8180)
      !!HN (nid=804E) bad ibHnpm (ibHnpm=16656, cbPage=378)

Fatal Error: 80040900
henriklundinAsked:
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bruintjeCommented:
Hello henriklundin,

the manual here source: http://www.slipstick.com/problems/scanpst.htm states to run it a few times untill no more errors
---------
For seriously corrupted PST files, try running Scandisk.exe (look under Programs | Accessories | System Tools) first, then Scanpst.exe, repeating 3-4 times until neither program returns an error. We've know this technique to restore data that the user though was lost forever.

And if that doesn't do it, you can try our tips to repair a 2gb Personal Folders file or Offline Folders in Microsoft Outlook.
Which can be found at > http://www.slipstick.com/problems/repair2gbpst.htm
---------

hope this helps a bit
bruintje
0

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henriklundinAuthor Commented:
Thank you very much! I have asked the customer to check this! I will come back soon!
0
p912sCommented:
Here's some links that may help you...

Oversized PST and OST crop tool
http://support.microsoft.com/kb/296088/en-us

How to compact PST files in Outlook 2000 (IMO)
http://support.microsoft.com/kb/196890/en-us

How to compact Outlook PST and OST files in Outlook 2000 (CW)
http://support.microsoft.com/kb/196990/en-us
0
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