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Outlook 2003 Looking for exchange server and we don't have one

cre8tive
cre8tive asked
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Last Modified: 2010-04-08
Outlook 2003  tries to connect to an exchange server when it starts up.  We don't have an exchange server.  When I choose work offline I get another error that says 'unable to open your  default  e-mail folders'

Any ideas?
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Brian MulderFreelance
Top Expert 2006

Commented:
Hello cre8tive,

then you probably have an exchange account set up (how was this setup through an image? or is the exchange server taken out)
you can delete it and add an internet mail account both under tools | email accounts

hope this helps a bit
bruintje
CERTIFIED EXPERT
Top Expert 2008
Commented:
Greetings, cre8tive !

When you created the POP3 accounts, make sure to select POP3 instead of Exchange.  Go to Tools > Email Accounts > Select "Add new email account" and click Next. Select POP3 and click Next.  Then continue to set up your POP3 account.



Best wishes!

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Author

Commented:
war1,

Outlook won't allow me to change it.  It closes after it can't access the exchnage account or ' find the default e-mail folder'

bruintje,

We havent yet set up any exchange accounts or service.  This problem is only on one computer.  I think the user may have thought they had the account and set up outlook like they did have one.  I think they thought they were setting up a regular pop3 account
Freelance
Top Expert 2006
Commented:
you probably need to delete the mail profile first befre trying add a new account
http://office.microsoft.com/en-us/assistance/HP010407411033.aspx
WadskiIT Director
CERTIFIED EXPERT
Commented:
You can create the new account outside of Outlook by using   Control Panel / Mail

Here you can set the POP mail account up and delete the wrongly created Exchange Account.

Regards

CERTIFIED EXPERT
Top Expert 2008

Commented:
cre8tive,

You need to clean start.  Create a new Outlook profile and new PST file, and create the POP3 accounts there.

http://www.outlook-tips.net/howto/profile.htm

Author

Commented:
Wadski,

If  I delete this account will it delete the account in outlook express as well? The user is currently using express until 2003 works

Author

Commented:
i've backed the express account up, but I just want to make sure nothing i do will delete  the info.
WadskiIT Director
CERTIFIED EXPERT

Commented:
Do the Following:

Control Panel

Mail

Email Accounts

View or Change Existing Email Account

Select the one that is type: Exchange

and click Delete,

you should then create the POP3 one (assuming you have all the details)

Outlook Express is not affected

Author

Commented:
Thanks all. Right after asking Wadski about express, I looked at the settings he sent me to and chose to create a new profile with fingers crossed.  It allowed me access to Outlook and everything works fine now.  I've added points and will distribute them.
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