Windows 2000 domain cashed account locked out

Hello experts,
                    We have an employee that is on a business trip overseas. That employee normally logs on using the domain cached account. By mistake, he locked his account and we are trying to get him to log back in somehow and there is no way to connect him to our network. Is there a way to unlock his account?

Thanks,
GB
gablaisAsked:
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MazaraatCommented:
if he locked himself out of the local account on his laptop, he can wait 30 minutes and try again...if no one has changed the default wait period.  Otherwaide someone with an admin account will have to logon to the laptop to reset the locked account.
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gablaisAuthor Commented:
It's not the local account, it's the domain acount. The laptop does not show the domain users in the admin tool. How do you go about resetting the domain account as a local administrator? Keep in mind that there is no way to have the computer contact the domain.
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TheCleanerCommented:
I could be wrong, but I'm almost certain that cached credentials cannot be "locked out", since there's no way to contact the domain and verify the credentials, it just uses the cached hash.

Are you certain of the error the user is getting, or is he simply stating the account is locked out?
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TheCleanerCommented:
BTW, I think I'm going to test my theory, but I seem to remember just recently sitting down with a laptop and typing the password wrong like 6 times before getting in using a cached domain account, and it never locked out.
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gablaisAuthor Commented:
I would think you're right, I am going by what the user says. I'll try it too.
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gablaisAuthor Commented:
You are right on, the account cannot be locked out without a domain controller. I am guessing that the cached account is corrupted or something like that.

Thanks for the help.

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TheCleanerCommented:
Welcome...those pesky users and their "descriptions".
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Windows Server 2003

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