cvsadmin
asked on
Blackberry service and exchange bridge head servers
This is going to be long and drawn out, please take time to read carefully.
Some information is left out to protect the client/network.
Exchange server "A" Primary (bridge head) (global catalog here, dns etc)
8 servers at this location
Exchange server "B" Secondary (global catalog here, dns etc)
3 servers at this location
There is a fully functioning VPN between locations. Ad and DNS are fine as well as email.
Users account sits on Exchange server "B"
1. User from the "domain" sends email to user@company.com resolves and sends to Exchange server "A", email is then sent via forward connector in active directory (contact created underneath) to user@rogers.blackberry.net
2. User on blackberry replys to email, goes through blackberry servers to exchange server "A" and is deliver to user normaly.
3. Domain User replys to email (user@rogers.blackberry.ne
This is why user@rogers.blackberry.net
On the blackberry website you can add an email account which should resolve the issue and make it seem like the email is coming from user@company.com when sent from the blackberry.
We cant add the account, we presume because the actual exchange email box sits on the bridge head server in another geographical location. If we add an account based on exchange server "A" then it works fine.
There will be nothing done on this untill we sort out the issues. Please take your time and attempt to truly understand the issue before replying.
Some information is left out to protect the client/network.
Exchange server "A" Primary (bridge head) (global catalog here, dns etc)
8 servers at this location
Exchange server "B" Secondary (global catalog here, dns etc)
3 servers at this location
There is a fully functioning VPN between locations. Ad and DNS are fine as well as email.
Users account sits on Exchange server "B"
1. User from the "domain" sends email to user@company.com resolves and sends to Exchange server "A", email is then sent via forward connector in active directory (contact created underneath) to user@rogers.blackberry.net
2. User on blackberry replys to email, goes through blackberry servers to exchange server "A" and is deliver to user normaly.
3. Domain User replys to email (user@rogers.blackberry.ne
This is why user@rogers.blackberry.net
On the blackberry website you can add an email account which should resolve the issue and make it seem like the email is coming from user@company.com when sent from the blackberry.
We cant add the account, we presume because the actual exchange email box sits on the bridge head server in another geographical location. If we add an account based on exchange server "A" then it works fine.
There will be nothing done on this untill we sort out the issues. Please take your time and attempt to truly understand the issue before replying.
Please explain one point further, you say you are trying to add the account, are you trying to add an account in the blackberry web mail, or on the exchange server?
ASKER
Lukeca,
Sorry we are trying to add the account on the blackberry website so that it looks like the email is coming from user@company.com.
I will attempt to post a picture today.
Sorry we are trying to add the account on the blackberry website so that it looks like the email is coming from user@company.com.
I will attempt to post a picture today.
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ASKER
I dont think they have the budget for it. I am actualy unsure why they did not purchase BEZ in the first place. I will ask the questions though.