[Okta Webinar] Learn how to a build a cloud-first strategyRegister Now

x
?
Solved

ghost email

Posted on 2006-04-04
4
Medium Priority
?
312 Views
Last Modified: 2008-03-06
A user here in HR still see's an email listed in the HR inbox as one, yet when she tries to open it there is nothing there. This is outlook 2003. I went into view, arrange by, current view, unread messages and exited outlook and re-opened it and message still says there is one email there and there is none?
0
Comment
Question by:Dennis Miller
  • 2
  • 2
4 Comments
 
LVL 97

Expert Comment

by:war1
ID: 16373661
Greetings, millerdog !

The indexing of the HR inbox is corrupted.  There is no easy way to change that.  You will have to create a new PST file and drag all the emails from the old PST to new PST.  In the new PST file, the HR inbox should read the correct number of unread message.

Best wishes!
0
 

Author Comment

by:Dennis Miller
ID: 16373810
Thank you war1. I hoped this was not the case. I saw how to create a new pst file, but where do I look for the old pst and by doing this will it also require me to copy other mailboxes that she has and restore them. You always seem to have the answer. I am thankful for that.
0
 

Author Comment

by:Dennis Miller
ID: 16373813
if you have the steps I would be happy?
0
 
LVL 97

Accepted Solution

by:
war1 earned 2000 total points
ID: 16374009
millerdog,

Here is how to move emails from one PST file to another

http://pubs.logicalexpressions.com/Pub0009/LPMArticle.asp?ID=52
0

Featured Post

Free Tool: Port Scanner

Check which ports are open to the outside world. Helps make sure that your firewall rules are working as intended.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
This article describes how to import Lotus Notes Contacts into Outlook 2016, 2013, 2010 and 2007 etc. with a few manual steps. You can easily export and migrate Lotus Notes contacts into Microsoft Outlook without having to use any third party tools.
Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
As many of you are aware about Scanpst.exe utility which is owned by Microsoft itself to repair inaccessible or damaged PST files, but the question is do you really think Scanpst.exe is capable to repair all sorts of PST related corruption issues?

872 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question