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ghost email

Posted on 2006-04-04
Medium Priority
Last Modified: 2008-03-06
A user here in HR still see's an email listed in the HR inbox as one, yet when she tries to open it there is nothing there. This is outlook 2003. I went into view, arrange by, current view, unread messages and exited outlook and re-opened it and message still says there is one email there and there is none?
Question by:Dennis Miller
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LVL 97

Expert Comment

ID: 16373661
Greetings, millerdog !

The indexing of the HR inbox is corrupted.  There is no easy way to change that.  You will have to create a new PST file and drag all the emails from the old PST to new PST.  In the new PST file, the HR inbox should read the correct number of unread message.

Best wishes!

Author Comment

by:Dennis Miller
ID: 16373810
Thank you war1. I hoped this was not the case. I saw how to create a new pst file, but where do I look for the old pst and by doing this will it also require me to copy other mailboxes that she has and restore them. You always seem to have the answer. I am thankful for that.

Author Comment

by:Dennis Miller
ID: 16373813
if you have the steps I would be happy?
LVL 97

Accepted Solution

war1 earned 2000 total points
ID: 16374009

Here is how to move emails from one PST file to another


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