BackupExec is getting the wrong tape cartridge.
Posted on 2006-04-04
Hello there Experts,
Can anyone please help me with my problem?
I'm using BackupExec 10 and HP ThinStor Autoloader w/ 8 slots. It was configured by a consulting company we hired and was working good ever since it was installed. But a few months ago, I decided to partition the device so it would use slot 1..6 and the other would 7..8. But before I did this the device was configure so that it would use slot 1 for the monday tape and slot 2 for tuesday and so fort and so on. We only backup from Monday to Friday so we only use 5 tapes. slot 6 to 7 is empty and slot is 8 is for cleaning tape. And then when I did the partitioning, it screwed up everything. I can't find any pattern in what's it doing but, it's picking up tape from different slot on the daily backup. Like for example, it took slot 2 (w/c is the tuesday tape) for the monday backup. And then yesterday's backup (w/c is monday) it used slot 4.
Can anyone please help me or guide me on what I should do. Please feel free to ask me if I missed something out in the overview. I'm not that familiar w/ Veritas BackupExec. I tried calling Veritas for help but aparently, we don't have a maitenance/support agreement w/ them. And the consulting company would support this but will charge us a lot since I touched our "own" equipment. They said it's not covered in their support 'coz I shouldn't have touched it in the first place.
I hope everything makes sense here. If it doesn't please feel free to ask me so I can re-phrase it.
Thanks in advance Experts.