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I can remote desktop but not ping a server

bencouve2
bencouve2 asked
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Last Modified: 2010-03-18
How would it be that I can remote desk top to a server with an IP address but I cannot ping the same IP address? Thanks in anticipation.
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Top Expert 2006

Commented:
Hi bencouve2,

depends, is that machine behind a router, maybe you have ICMP requests blocked yet allowed remote access through?

Cheers!
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Top Expert 2006

Commented:
bencouve2,

whats your setup?

Author

Commented:
You will have to forgive me for my ignorance, but networks is not my strong point. I will need a lot of guidance for this one and I will increase the points if you want. Jay Jay70, what do you mean by what is my setup. We are on a different network, the firewall is doing an IP translation. I am happy to give you what ever information I can but can you be a little more specific with the questions. How do I check what I need to check, like ICMP requests for example.
The Server which u r doing remote destop is connected with a Firlewall which does not allows u to Ping but allows u to go throught the Ports which r opened in the firewall.So to ping the Server u need to open that from the firewall to allow the ping Statistics.The Firewall is configured to block the ICMP request.

to know about the ICMP use NETSTAT -s command which will provice u with all statistics of IP,TCP,ICMP,UDP...This wil help u to know about ICMP aslo.

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Distinguished Expert 2019
Commented:
If you're connecting from outside of the firewall, check to see if the firewall is dropping ICMP packets (ping packets fall in this group). If the firewall is allowing them, check to see if the server itself has a software firewall that is dropping ICMP packets (Windows firewall for example).
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Top Expert 2006

Commented:
within the router or firewall itself - there will be a security section of which there will be blocked ports and protocols etc, what kind of firewall or router do you have

dont worry about the points bro thats not an issue - we are all here to help :)

Author

Commented:
The packets are getting to the firewall and the firewall is dropping them. Now, do I need to have a port openned to get to the server.
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Top Expert 2006
Commented:
shouldnt be a port that needs opening for ICMP   should be a secuity option that says block or allow ICMP requests

Author

Commented:
Ok guys, I have almost got this wrapped up. The only thing is I have an Oracle database sitting on the other side of the firewall that I am trying to get to but you have all contributed very well. Jay_jay70, I really liked your comment "dont worry about the points bro thats not an issue - we are all here to help :)", you must be a true Experts exchanger. Thank you all for your help.
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Top Expert 2006

Commented:
its a pleasure mate, more than happy to help out

are you able to ping the IP now?
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Top Expert 2006

Commented:
thankyou!
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