Installsheild error - ikernel.exe class not registered on Win XP

We have an XP Home laptop that is having a problem with the error message 'class not registered' for any install of hardware or software that uses installsheild - Iomega externa USB CD drive and Canon printer, and likely others that slip my mind right now.

When trying to install the Iomega apps, I get an error with ikernel.exe 'class not registered'.  Googling that, it's an InstallShield app.  Their website has suggestions of clean the temp folders, reboot, tweak DCOM settings, etc.:

most everything was OK as is, but we made changes when needed, reboot, but the problem persists.  One page says to delete the engine folder (regular uninstall also yields the same error) and then reinstall installsheild... even that reinstall gets the 'class not registered' message / fails to install.

The machine runs OK other than when trying to install apps.  We are logged on as an administrator, there are no other users logged in or even that exist...

Other than a reinstall, any recommendations!?
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

I think you've posted this in the wrong group

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
LookingForITHelpAuthor Commented:
I did a search for installshield and this group came up with the most hits?  You use installshield to package / rollout delphi apps?  I figure there's someone here that might know installshield?  It seems Installshield the company doesn't support the end users - just people that buy their developer app... so I'm hoping someone here might know the answer / be able to get to installshield to see how to correct the corruption / problem on the PC here.

It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.