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Blackberry getting enterprise mail and configured to also get POP

Posted on 2006-04-05
Medium Priority
Last Modified: 2008-02-26
I had a blackberry that I was using for enterprise outlook mail.  I also configured it to recieve a different POP mail account.  Now I want to stop it from getting the POP mail and I cannot figure out how to do so.

Question by:auburntigerz
LVL 18

Expert Comment

ID: 16384678
More detail please....are you using a BES, the desktop redirector, or a provider's web client?

Expert Comment

ID: 16504227
To stop the Pop mail contact you rvendor and ask them to reset the Blackberry Internet Service account.
LVL 18

Expert Comment

ID: 16507691
If he is using the web client, yes......but until he provides more information,  you're making a stab in the dark.
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Author Comment

ID: 16524764
I am using the BES for CORPORATE e-mail.  In addition - I configured the blackberry (on the unit itself) to recieve POP3 from a general ISP pop account.  So in addition to corporate e-mail that I get through BES, I'm recieving POP mail from a DIFFERENT account.  So what I want to do is stop the POP account and go back to only getting the corporate account.  For what it is worth - I can sync the blackberry with a different corporate account and the corporate account will change, but it will continue to get the POP account that was set up on it.
LVL 18

Expert Comment

ID: 16526088
What model is the handheld?

Accepted Solution

WibblyW earned 1500 total points
ID: 16547782
> I configured the blackberry (on the unit itself) to recieve POP3 from a general ISP pop account

I guess you mean via the Blackberry Internet Service (BIS)?

Blackberries can be configured as BIS only devices, Enterprise devices, or both. Most ship these days as both, allowing the user to set up both corporate and BIS use at the same time.

To stop getting the POP3 mail either/and

- Go back into the BIS account and remove the details of the account that the mail is being collected from. You operator can confirm the URL their BB users use for this if you don't know it already.
- Ask your operator to delete your BIS account
- Ask you operator to make your device an Enterprise-only device (They should be able to do this over the air. You may need to get to second line support before they understand what you're asking)
- There may be a policy you can set on the BES to disable BIS use on the device?

Remember, when it comes to BB, your operator has to be your friend. There is some integration between each operator and RIM (connections, provisioning systems, etc), so there's quite a lot an operator can do for you regarding the BB service they provide for you.

Author Comment

ID: 16562295
It is a Blackberry 7230 on T-Mobile.

Author Comment

ID: 16562323
Was able to go in via internet e-mail settings and finnally found a link to delete an account.

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