A brief outline - we are in a serviced office at the moment, consultancy business, 12 staff, 10 London, and 2 in New York also in a serviced office. We pay for a shared leased line connection and business rate calls - which are astronomical and mostly for intra organisation communication between LON-NYC. We would like to move to leverage VOIP, however, firms like Viatel for example offering a hosted IP voice solution and QoS guarantee require that we have our own leased line circuit installed which is supplied by them, for their network.
This presents a problem, as our current landlord may not allow this (as it will be taking the comms costs from his pocket) and we are not wanting the initial outlay of our own lease at this point it is >1year away.
We can, however, install a dedicated leased line or upgrade our bandwidth through our landlord. My question is, in moving to VOIP as a way of cutting out telecoms costs is there:
a) a provider out there that will do a hosted solution based on our current infrastructure, or
b) is there a soft client option that we can leverage across our current bandwidth with a reliable QoS (e.g. more robust than MSN... Skype).
I hope this is clear, help appreciated...