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unknown publisher on client pc, when installing our tool.

wiremeup
wiremeup asked
on
Medium Priority
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Last Modified: 2013-11-12
I purchased remote support software. It allows me to build a "call-back" tool which is to be downloaded from my Private IT support-site by the client and run on their machine.

As they finish the download and run the program.

They get "publisher Unknown".
I am very interested in providing any information necessary for this software to be recognized by Microsoft or Internet Explorer, etc...

I saw some Digital ID's.  however, it is not clear how to attach an ID to my EXE file.

Solution?
JB
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Commented:
Can I ask the name & version of that software?

Author

Commented:
Remote Support System 1.6 / info at www.download.com

Their exe file that it creates for you has the "publisher unknown".
[Somehow their exe does not inherit the Publisher-ID]

Also emailing them with this concern.

JB

Author

Commented:
Forgot to add:

I may have to get my own Authenticode for exe's.
here:
http://www.geotrust.com/products/signing_services/code_signing_microsoft_authenticode.asp

thanks.
Computer Integration Specialist
Commented:
The first thing you need to do is configure your router for port forwarding.. Here is a list of routers from portforward.com  locate your router and following the instructions.

After you configure your router.. test, and return back here to post your results.

http://www.portforward.com/english/applications/port_forwarding/RemoteSS/RemoteSSindex.htm

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CERTIFIED EXPERT
Commented:
It looks like you are running into an authenticode issue ... you are distributing executable code that is unverifiable by the end user as being safe to run.
Check out http://msdn.microsoft.com/library/default.asp?url=/workshop/security/authcode/intro_authenticode.asp
Look between the middle and bottom of the page (about 2/3 of the way down) for "Obtaining Certification"
Since you are packaging your code and distributing it I would expect that you can sign the installer app also (not sure on this) which would get rid of these problems, if you have a valid certificate you are signing with.
CERTIFIED EXPERT

Commented:
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