Adobe reader hangs in outlook

Posted on 2006-04-05
Last Modified: 2013-12-03
When opening an PDF file in outlook 2003 that was an attachemnt to an e-mail, it appears that adobe reader hangs and after several minutes I have to kill the adobe application in task manager. If I save the file to the local pc and then open it in adobe reader it works fine. I have tried with both 6.0 and 7.0 versions of adobe reader installed. I have this happening on only a single laptop the other ones seem to work fine. Does anyone have any ideas on this issue.
Question by:gerryk84
    LVL 2

    Accepted Solution

    Have you tried deleting the Acrobat temporary files on the machine in question ?? When using Acrobat, it tends to store a large amount of temporary files in the profile, and these can sometimes become corrupt and affect the way Acrobat works (or not, as the case may be).

    Try from a command prompt running from the root of C:  :

    del acr*.tmp /s

    Another thing to check, is what versions of Acrobat you have installed. Acrobat, as a rule, doesn't play well with itself, and having more than one version installed at a time causes all kinds of weird and wonderful (and equally varied) problems. be sure to uninstall any and all versions before re-installing 7 and subsequent patches.

    Does this problem occur for just the one user - or does it occur for anyone using that PC ? Are you on a domain using roaming profiles by any chance ? Could perhaps try renaming their local and roaming profile and see if that resolves it.

    Author Comment

    Thanks for your input grin king, I will pass this along to the user having the problem. He is on the road this week so I don't know if I wil get a responce from him until later this week. We are on a domain and each user has their own laptop so there is no sharing. I will have him delete the temp files while he is out of the office, but I will look into his profile after he is back as I do not want him to make any changes to his profile while he is on the road (could be disaster waiting to happen).
    LVL 2

    Expert Comment

    Heh - wise thinking there gerry ;)
    Hope the above helps him out...

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