rule to create new mail with trigger email subject line... possible?
We have GW 6.5 and I have a user who wants to create a rule which, upon receipt of an email, would trigger a rule to create a new email using the same subject line of the email which triggered that rule. He doesn't want to use a forward because there are attachments that he doesn't want to pass on.
For example... if he receives an email from someone with a subject line of 'test 123', he want's the rule to create a new email to someone else but he want's the same text in that subject line.
For example... if he receives an email from someone with a subject line of 'test 123', he want's the rule to create a new email to someone else but he want's the same text in that subject line.
The simplest way to do this would be to make the rule a Reply instead of a Forward, and add the desired recipient to the reply as a blind copy. The only problem with this is that it will send the reply to the original sender as well, but that's not necessarily a bad thing. You could add some sort of courtesy reply text "Thank you for contacting us blah blah blah."
ASKER
Bill, good idea but in our situation that might prove to be a problem. The 'powers to be' have our GW setup such that a reply rule won't work for outside emails (some type of security risk I think). So if we set up an auto reply, it would attempt, then there would be a system email sent back to that account stating an auto reply out of the gateway isn't allowed, which would trigger the rule, etc.
If I don't get a better answer in 3-4 days I'll award points to you for your efforts.
If I don't get a better answer in 3-4 days I'll award points to you for your efforts.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.