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How to get out of dead lock on W2K3 SBS SP1 server after event ID 1058 / 1030 without reboot?

Hello, dear all,

Every 9min 40secs my W2K3 SBS SP1 server reports application events 1058 and 1030. This happens from time to time when I lost the connection to the server (application hang) on one of my clients (WinXP Pro SP2 ). Errors reported on the client: first application hang, then 1058 / 1030. The whole network slows down thereafter and I have to reboot the server in order to get rid of the dead lock.

Is there any means to free the server from the ongoing 1058 and 1030 error situation without rebooting the server? Disabling and reactivating a service might help? But which one?

Any advice would be greatly appreciated.
Bernhard
 
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BernardoGelati
Asked:
BernardoGelati
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1 Solution
 
Jay_Jay70Commented:
Hi BernardoGelati,

check out this article to start with
http://support.microsoft.com/kb/842804/

Cheers!
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Jay_Jay70Commented:
BernardoGelati,

also a common thing  is DFS issues even if its not installed   try running

dfsutil /purgemupcache

you may need to download the support tool
http://www.microsoft.com/downloads/details.aspx?FamilyID=6ec50b78-8be1-4e81-b3be-4e7ac4f0912d&displaylang=en
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BernardoGelatiAuthor Commented:
Hi Jay Jay70,
many thanks for your quick response. In the meantime I have downloaded the support tools and tried DFSUTIL.EXE.

From the help command of DFSUTIL.EXE (dfsutil /?), I learned that "dfsutil /purgemupcache" is a "Client-side Only Command".
However, when I ran "dfsutil /purgemupcache" on my W2K3 SBS server (disregarding this instruction), I received the following answer back: "Dfsutil command completed succesfully."
My problem with the ongoing server-side error messages 1058/1030 , however, does not appear to have been resolved, yet.

Unfornutately, I understand little about the W2K3 SBS behaviour, and I wonder if you could help me with more information about what the function call is good for. Do I really have to execute it on the client only? I thought the utility was dedicated to W2K3 SBS servers and not to WinXP Pro SP2 clients? Before I try to install the support tools on my client, I would be gratefuly for any additional comments you might have.
Many thanks in advance,
BernardoGelati


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Jay_Jay70Commented:
hey mate,

to be honst i havent dealt with SBS much either so base most of my answers on 2k3..... there is so many different variations of those errors and the most clear fix was the DFSUTIL command   hmmm

can you run DCDIAG for me and paste the output
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BernardoGelatiAuthor Commented:
Hi Jay Jay70,
please find below the DCDIAG output:

My server's name is HOMER (like the greek poet)
The domain's name is FBE.local

As far as I can see, there is one failure in the service section. But I don't know yet what it means.

Kind regards,
BernardoGelati

quote --------------------------------------------------------------------------------------
Microsoft Windows [Version 5.2.3790]
(C) Copyright 1985-2003 Microsoft Corp.

C:\Dokumente und Einstellungen\Administrator>dcdiag

Domain Controller Diagnosis

Performing initial setup:
   Done gathering initial info.

Doing initial required tests

   Testing server: Standardname-des-ersten-Standorts\HOMER
      Starting test: Connectivity
         ......................... HOMER passed test Connectivity

Doing primary tests

   Testing server: Standardname-des-ersten-Standorts\HOMER
      Starting test: Replications
         ......................... HOMER passed test Replications
      Starting test: NCSecDesc
         ......................... HOMER passed test NCSecDesc
      Starting test: NetLogons
         ......................... HOMER passed test NetLogons
      Starting test: Advertising
         ......................... HOMER passed test Advertising
      Starting test: KnowsOfRoleHolders
         ......................... HOMER passed test KnowsOfRoleHolders
      Starting test: RidManager
         ......................... HOMER passed test RidManager
      Starting test: MachineAccount
         ......................... HOMER passed test MachineAccount
      Starting test: Services
            IsmServ Service is stopped on [HOMER]
         ......................... HOMER failed test Services
      Starting test: ObjectsReplicated
         ......................... HOMER passed test ObjectsReplicated
      Starting test: frssysvol
         ......................... HOMER passed test frssysvol
      Starting test: frsevent
         ......................... HOMER passed test frsevent
      Starting test: kccevent
         ......................... HOMER passed test kccevent
      Starting test: systemlog
         ......................... HOMER passed test systemlog
      Starting test: VerifyReferences
         ......................... HOMER passed test VerifyReferences

   Running partition tests on : ForestDnsZones
      Starting test: CrossRefValidation
         ......................... ForestDnsZones passed test CrossRefValidation

      Starting test: CheckSDRefDom
         ......................... ForestDnsZones passed test CheckSDRefDom

   Running partition tests on : DomainDnsZones
      Starting test: CrossRefValidation
         ......................... DomainDnsZones passed test CrossRefValidation

      Starting test: CheckSDRefDom
         ......................... DomainDnsZones passed test CheckSDRefDom

   Running partition tests on : Schema
      Starting test: CrossRefValidation
         ......................... Schema passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... Schema passed test CheckSDRefDom

   Running partition tests on : Configuration
      Starting test: CrossRefValidation
         ......................... Configuration passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... Configuration passed test CheckSDRefDom

   Running partition tests on : FBE
      Starting test: CrossRefValidation
         ......................... FBE passed test CrossRefValidation
      Starting test: CheckSDRefDom
         ......................... FBE passed test CheckSDRefDom

   Running enterprise tests on : FBE.local
      Starting test: Intersite
         ......................... FBE.local passed test Intersite
      Starting test: FsmoCheck
         ......................... FBE.local passed test FsmoCheck

unquote -----------------------------------------------------------------------------------------


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Jay_Jay70Commented:
thats is the information store service

start - run - services.msc

change the startup type tp automatic and start te service

run DCDIAG again :)
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BernardoGelatiAuthor Commented:
Hi Jay Jay70,
are you sure that IsmServ is the "information store service" ? This service is activated on my server and its type is 'auto'.

In the internet I found the following:
quote
Process File: ismserv or ismserv.exe
Process Name: Microsoft Server Intersite Messaging
unquote

I still wonder whether the stopped IsmServ service is of any importance and has something to do with my problem. Microsoft reports the IsmServ service as having a start mode of disabled in standard W23K SBS installations (see Article ID 829623).

Many thanks for any further suggestions.
BernardoGelati
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Jay_Jay70Commented:
sorry i was reading an article that referred to ISM as the servcie store - must have been meaning something else......

hmm if the diag says it fails because of it though its prob worth turning on to see if it fixes it
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BernardoGelatiAuthor Commented:
Hi Jay Jay70,
I tried with IsmSrv service turned on. Unfortunately, I did not help either.

I found an MS article (KB 839499) which exactly described my problem and I did all what Microsoft recommended. Everything looked fine thereafter, but only for a few minutes. Then the old problems with the errors 1058/1030 came back again.

After having tried now for weeks and days to find a solution for my problem, I am inclined to give up. I really don't know where to start with a clean-up of my SBS 2003 system. There are tons of comments on the 1058 / 1030 events and I wonder how other people can find their way through the jungle.

Nevertheless, many thanks for your help and your tip with DCDIAG.EXE which is a great tool.
That's why I would like to assign all points to you, Jay Jay70.
Kind regards,
BernardoGelati


 

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Jay_Jay70Commented:
thats a pleasure mate, thankyou for the points even though i didnt help you much :)
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BernardoGelatiAuthor Commented:
Hi Jay Jay70,
thks for your kind reply.
Now comes the best: Unbelievable, but true: My NIC (Broadcom NeXtreme 5751 Gigabit Controller) has a power management feature "Computer can turn device off for energy saving". When I checked the box off, all problems 1058/1030 were gone. Thanks god.
Isn't such computer activity worth to be reported in the event logs ?
Best regards,
BernardoGelati

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Jay_Jay70Commented:
wow, that one i didnt see coming, all NICs have that feature but i have never ever seen it cause that error!

thanks for letting me know mate

all the best Bernardo
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