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Why is my Cisco WIC card/ serial port not showing?

Posted on 2006-04-05
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Last Modified: 2010-05-18
I have a Cisco 1841 configured, working (serial interface up) and I was about to put into production. It had a WIC-1DSU-T1 card installed in slot 0. Another router WIC gave out during a lighting storm so I removed the WIC out of the none production router to repair the production T1 circuit. I purchased another WIC card and installed into the non-production 1841 and now the WIC is not recognized and the config does not have a serial port in the config any more. I have tried more than one new WIC but without any change. Has anybody seen this before? I have my suspicsions as to what is wrong but would like some other thoughts.
Thanks

ÿ  

System Bootstrap, Version 12.3(8r)T9, RELEASE SOFTWARE (fc1)

Technical Support: http://www.cisco.com/techsupport

Copyright (c) 2004 by cisco Systems, Inc.

PLD version 0x10
GIO ASIC version 0x127
c1841 processor with 131072 Kbytes of main memory
M

ain memory is configured to 64 bit mode with parity disabled


Readonly ROMMON initialized
program load complete, entry point: 0x8000f000, size: 0xc100

Initializing ATA monitor library.......
program load complete, entry point: 0x8000f000, size:

0xc100

Initializing ATA monitor library.......

program load complete, entry point: 0x8000f000, size: 0xd4a9a0
Self decompressing the image :

###############################################################################################

########################################## [OK]


Smart Init is enabled
smart init is sizing iomem
  ID            MEMORY_REQ         TYPE

             0X003AA110 public buffer pools
                0X00211000 public particle pools

0X0011          0X00000000 UNKNOWN Card in slot 0  
                0X000021B8 Onboard USB

If any of the above Memory Requirements are
"UNKNOWN", you may be using an unsupported
c

onfiguration or there is a software problem and
system operation may be compromised.

Allocating additional 7713952 bytes to IO Memory.
PMem allocated: 117440512 bytes; IOMem

allocated: 16777216 bytes
              Restricted Rights Legend

Use, duplication, or disclosure by the Government is
subject to restrictions as set forth in subparagraph
(c) of the Commercial Computer Software - Restricted
Rights clause at FAR sec. 52.227-19 and subparagraph
(c) (1) (ii) of the Rights in Technical Data and Computer
Software clause at DFARS sec. 252.227-7013.

           cisco Systems, Inc.
           170 West Tasman Drive
           San Jose, California 95134-1706



Cisco IOS Software, 1841 Software (C1841-IPBASE-M), Version 12.4(1c), RELEASE SOFTWARE (fc1)
Technical Support: http://www.cisco.com/techsupport
Copyright (c) 1986-2005 by Cisco Systems, Inc.
Compiled Tue 25-Oct-05 17:10 by evmiller
Image text-base: 0x6007ECA0, data-base: 0x61480000

Port Statistics for unclassified packets is not turned on.
Cisco 1841 (revision 6.0) with 114688K/16384K bytes of memory.
Processor board ID FTX0951W2GP
2 FastEthernet interfaces
DRAM configuration is 64 bits wide with parity disabled.
191K bytes of NVRAM.
31360K bytes of ATA CompactFlash (Read/Write)



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Question by:nbroughton
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calvinetter earned 2000 total points
ID: 16387767
Is this WIC by chance the WIC-1DSU-T1 - the older "version 1" WIC? That card is not supported on the 1841. The newer "version 2" card, Cisco part #WIC-1DSU-T1-V2 is supported.

  Look in the "Modular Support" section of the 1841 info page:
http://www.cisco.com/en/US/products/ps5853/products_data_sheet0900aecd8016a59b.html

cheers
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Author Comment

by:nbroughton
ID: 16388119
Thanks. I had not found that particular documentation but suspected something like that.
A+ dude job dude.
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LVL 20

Expert Comment

by:calvinetter
ID: 16388625
Thanks, & good luck!
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