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Random Blue Screen When Booting

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Last Modified: 2012-06-21
i randomly get a blue screen when booting.  it happens maybe once a week or even less frequently.  the screen comes up after POST, but before Windows start to load.

what could cause a random blue screen?

stop 0x00000005 (0xe1975000, 0x00000002, 0x00000001, 0x8054ad6e)

i dont have an issues with the laptop once windows loads

sony vaio pcg-k25
p4
512mb RAM
thanks
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Where to start: I would check the event log to see any errors that would start me in the right direction.
then go to www.eventid.net to see if they could throw some answers @ you.
Check out this to see if you can find some help   http://aumha.org/win5/kbestop.php

Any new hardware/software?  
Test your system's memory   http://www.memtest86.com/
Would not hurt to run a system file check on it. Start> Run> CMD> command= sfc /scannow with the o/s cd in the drive.

Hope this helps...........

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Most Valuable Expert 2015
Commented:
This could be caused by antivirus or similar software. Remove the PC from the lan so it won't get to the internet, then uninstall such software one by one and check if you still have the issue. Once you know which software causes it either replace that with another product, or check it's homepage for updates or patches.
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Distinguished Expert 2019
Commented:
I am seeing alot of Zonealarm issues reporting with this stop error code????

No doubt two things:  either memory or bad software issue............
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Top Expert 2010

Author

Commented:
dont have zonealarm installed
have corporate symantec AV

i dont think it's a memory issue because i dont have any other issues with the computer.  it works fine once windows loads.  but i will run a memory test to be sure
i also use a boot screen... i will try removing that to see if the problem goes away

it's just hard to tell because it's random.  it's not like i'll know i've fixed it until i wait a few weeks and then realize it hasnt happened again
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Commented:
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Top Expert 2010

Author

Commented:
rindi-
that update is already installed.  i am up to date on windows updates and service packs
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Most Valuable Expert 2015

Commented:
Have you uninstalled your antivirus and antispyware software, including tools like goback etc.? Don't connect to the internet during that time, or temporarily install another AV software like avast!, then test the system for further crashes. If they cease, reinstall one software after the other, allways testing for further crashes until you have the culprit.

htt://avast.com
Commented:
Well, believe it or not, many times windows needs a specific "Scandisk" method to get fixed up with those random blue screens.
If you have your Windows XP CD available, boot your computer using your Windows XP CD, go to the "Welcome to Windows setup" screen,
and there , press R (Recovery Console) to enter DOS mode. When you get a prompt on C:\WINDOWS , type

chkdsk /p

This will check the disk for errors and repair them.It cannot repair them the same from within windows.
when it finishes, do this one more time.

Probably,most of your bootup problems will dissapear.
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Top Expert 2010

Author

Commented:
the problem was a program called bootskin
i've used it before any never had an issue, which is why i didnt suspect it initially.  perhaps there was a bad skin loaded somewhere.

uninstalling bootskin stopped the blue screen.  it's been well over 1.5 wks since i've had the blue screen...

thanks for the help everyone.  i will split points between the participants.
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