Link to home
Start Free TrialLog in
Avatar of Les_Wood
Les_Wood

asked on

Adobe Reader corupted MSI service.

I can not install or remove any software after I attempted to install an upgrade to Adobe 7.0 to 7.05.  I checked to see what services are running and the MSI service had hung during start up.  I was unable stop or restart the service after I did a power down.
Avatar of Jay_Jay70
Jay_Jay70
Flag of Australia image

Hi Les_Wood,

can you boot into safe mode and completely remove adobe if its still there

also try running sfc /scannow if its corrupted any system files

Cheers!
Avatar of Les_Wood
Les_Wood

ASKER

Boot in to safe mode is a problem, as I manage the system remotely, I did run sfc /scannow and it reported no errors.  
is adobe still sitting in the add /remove list?
Jay_Jay
Yes it is still in the add/remove list.  If I attempt to remove it, I get the error message "Windows installer service could not be accessed.  This can occur is you are running in safe mode or if the Windows installer was not correctly install.  Contact your support person for assistance.
Dashan911
I check out the web site for tune-up.com and the product on the web site does not list Windows 2003 R1 as a support OS.  I will go through your links to see if any of them help.
ASKER CERTIFIED SOLUTION
Avatar of Jay_Jay70
Jay_Jay70
Flag of Australia image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial
Jay Jay 70
The use of msiexec worked like a charm not only was able to remove Adobe my Anti-virus was able to update.  Thanks
no problem  

well done