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Adobe Reader corupted MSI service.

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Last Modified: 2013-12-03
I can not install or remove any software after I attempted to install an upgrade to Adobe 7.0 to 7.05.  I checked to see what services are running and the MSI service had hung during start up.  I was unable stop or restart the service after I did a power down.
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Top Expert 2006

Commented:
Hi Les_Wood,

can you boot into safe mode and completely remove adobe if its still there

also try running sfc /scannow if its corrupted any system files

Cheers!

Author

Commented:
Boot in to safe mode is a problem, as I manage the system remotely, I did run sfc /scannow and it reported no errors.  
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Top Expert 2006

Commented:
is adobe still sitting in the add /remove list?

Author

Commented:
Jay_Jay
Yes it is still in the add/remove list.  If I attempt to remove it, I get the error message "Windows installer service could not be accessed.  This can occur is you are running in safe mode or if the Windows installer was not correctly install.  Contact your support person for assistance.

Author

Commented:
Dashan911
I check out the web site for tune-up.com and the product on the web site does not list Windows 2003 R1 as a support OS.  I will go through your links to see if any of them help.
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Top Expert 2006
Commented:
The Windows Installer service could not be accessed. This can occur if you are running in safe mode or if the Windows Installer is not correctly installed.

This error is probably the result of a damaged registration service.

To resolve this issue:

1. Open a CMD.EXE prompt.

2. Type msiexec /unregister and press Enter.

3. Type msiexec /regserver and press Enter.

Not the solution you were looking for? Getting a personalized solution is easy.

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Author

Commented:
Jay Jay 70
The use of msiexec worked like a charm not only was able to remove Adobe my Anti-virus was able to update.  Thanks
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Top Expert 2006

Commented:
no problem  

well done
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