Losing connection intermittently

Scenario

Printer is shared of users PC to the network via MS AD, Application on server (Embrace) prints to the network printer. User loses printing ability to printer via the server application. If I manually connect to any server share from the users computer (\\servername\share\) the user is then able to print.

Any Ideas

Regards

Richard Hendrick
richard_hAsked:
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Jay_Jay70Commented:
Hi richard_h,

is this just one user that loses the ability to print? what is the application? how is the printer connected   USB or parrallell   does windows print a test page fine?

Cheers!
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richard_hAuthor Commented:
Yes it is just one user that I am aware of. The server application is called Embrace. The printer is connected to the local machine via LPT port. Yes printing a windows test page is fine either way. Even when user cannot print from application. Once I connect the users machine to a share on that server everything is fine for a while. (This effects 2 printers connected via lpt ports on the local PC)

Richard
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Jay_Jay70Commented:
richard_h,

so the problem can be narrowed down to the application itself as windows printing works fine no matter what yes?
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richard_hAuthor Commented:
Yes and no, When I say it can print either way I mean from the local machine. It is printing windows test pages to LPT1 the Server Application is printing to the share on the machine and is mapped as it's Lpt1. (hope that makes sense) I have also started to investigate the posibility of faulty DNS on theis new clients site to maybe be the cause.
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Jay_Jay70Commented:
could be a bad record....

try this for me, next time you cant print from that application, try a word doco without using your workaround fix
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richard_hAuthor Commented:
Ok Will be there on Moday again and lt you know
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richard_hAuthor Commented:
I have turned the windows printer into a ip printer.

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