We help IT Professionals succeed at work.

We've partnered with Certified Experts, Carl Webster and Richard Faulkner, to bring you two Citrix podcasts. Learn about 2020 trends and get answers to your biggest Citrix questions!Listen Now

x

Losing connection intermittently

richard_h
richard_h asked
on
Medium Priority
202 Views
Last Modified: 2010-03-18
Scenario

Printer is shared of users PC to the network via MS AD, Application on server (Embrace) prints to the network printer. User loses printing ability to printer via the server application. If I manually connect to any server share from the users computer (\\servername\share\) the user is then able to print.

Any Ideas

Regards

Richard Hendrick
Comment
Watch Question

CERTIFIED EXPERT
Top Expert 2006

Commented:
Hi richard_h,

is this just one user that loses the ability to print? what is the application? how is the printer connected   USB or parrallell   does windows print a test page fine?

Cheers!

Author

Commented:
Yes it is just one user that I am aware of. The server application is called Embrace. The printer is connected to the local machine via LPT port. Yes printing a windows test page is fine either way. Even when user cannot print from application. Once I connect the users machine to a share on that server everything is fine for a while. (This effects 2 printers connected via lpt ports on the local PC)

Richard
CERTIFIED EXPERT
Top Expert 2006
Commented:
richard_h,

so the problem can be narrowed down to the application itself as windows printing works fine no matter what yes?

Not the solution you were looking for? Getting a personalized solution is easy.

Ask the Experts

Author

Commented:
Yes and no, When I say it can print either way I mean from the local machine. It is printing windows test pages to LPT1 the Server Application is printing to the share on the machine and is mapped as it's Lpt1. (hope that makes sense) I have also started to investigate the posibility of faulty DNS on theis new clients site to maybe be the cause.
CERTIFIED EXPERT
Top Expert 2006

Commented:
could be a bad record....

try this for me, next time you cant print from that application, try a word doco without using your workaround fix

Author

Commented:
Ok Will be there on Moday again and lt you know

Author

Commented:
I have turned the windows printer into a ip printer.

Access more of Experts Exchange with a free account
Thanks for using Experts Exchange.

Create a free account to continue.

Limited access with a free account allows you to:

  • View three pieces of content (articles, solutions, posts, and videos)
  • Ask the experts questions (counted toward content limit)
  • Customize your dashboard and profile

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.