Sometimes "Mailbox - user" shows in folder list, other times displays as "user name", without the "Mailbox -"

Posted on 2006-04-06
Last Modified: 2012-05-05
In Outlook 2003 and previous Office versions, sometimes you will see the name of a mailbox displayed as "Mailbox - John Doe", other times it's displayed simply as "John Doe", without the "Mailbox -". Why does this happen? Can this be changed?
Question by:Bessemer-HD
    LVL 97

    Expert Comment

    Greetings, Bessemer-HD !

    When do you see the display the different display names?  If you click the To field in a new mail, Outlook autocomplete address feature is enabled.  The list comes from address book and nickname file.  So look in your address book and check if you have various names for the contact.

    The name could be in nickname file, Outlook.nk2 file.  Search for *.NK2 and rename the file.  .NK2 file is located in
    C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder.

    It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK.

    Best wishes!

    Author Comment

    Hi War1, thanks for the response. I see the different display names in my folder list, either in the Mail view or the traditional folder list view.
    LVL 97

    Accepted Solution

    Bessemer, you may want to reset the names in your contacts list that you see different display names.  Go to the particular contact address.  Copy the information. Delete the contact address.  Close Outlook. Open Outlook. Recreate the contact name.

    Featured Post

    How your wiki can always stay up-to-date

    Quip doubles as a “living” wiki and a project management tool that evolves with your organization. As you finish projects in Quip, the work remains, easily accessible to all team members, new and old.
    - Increase transparency
    - Onboard new hires faster
    - Access from mobile/offline

    Join & Write a Comment

    Find out how to use dynamic social media in email signatures with this top 10 DOs & DON’Ts.
    Resolve Outlook connectivity issues after moving mailbox to new Exchange 2016 server
    Get people started with the process of using Access VBA to control Outlook using automation, Microsoft Access can control other applications. An example is the ability to programmatically talk to Microsoft Outlook. Using automation, an Access applic…
    This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …

    745 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    16 Experts available now in Live!

    Get 1:1 Help Now