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Sometimes "Mailbox - user" shows in folder list, other times displays as "user name", without the "Mailbox -"

Posted on 2006-04-06
Medium Priority
Last Modified: 2012-05-05
In Outlook 2003 and previous Office versions, sometimes you will see the name of a mailbox displayed as "Mailbox - John Doe", other times it's displayed simply as "John Doe", without the "Mailbox -". Why does this happen? Can this be changed?
Question by:Bessemer-HD
  • 2
LVL 97

Expert Comment

ID: 16392895
Greetings, Bessemer-HD !

When do you see the display the different display names?  If you click the To field in a new mail, Outlook autocomplete address feature is enabled.  The list comes from address book and nickname file.  So look in your address book and check if you have various names for the contact.

The name could be in nickname file, Outlook.nk2 file.  Search for *.NK2 and rename the file.  .NK2 file is located in
C:\Documents and Settings\<user>\Application Data\Microsoft\Outlook folder.

It is a hidden file. Go to any folder and select Tools > Folders Options > View. Check "Show hidden files and folders".  Click OK.

Best wishes!

Author Comment

ID: 16393355
Hi War1, thanks for the response. I see the different display names in my folder list, either in the Mail view or the traditional folder list view.
LVL 97

Accepted Solution

war1 earned 1000 total points
ID: 16418220
Bessemer, you may want to reset the names in your contacts list that you see different display names.  Go to the particular contact address.  Copy the information. Delete the contact address.  Close Outlook. Open Outlook. Recreate the contact name.

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