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HP1100 and HP1200 IP Printing

I have 3 HP printers, 2 x HP1100 and a HP1200.  All of them were having trouble printing via ip.  I got one working by changing the driver, but I still have a 1100 and 1200 not printing.  I tried changing the drivers, but that didn't let them print.  I see the jobs go into the queue and then they leave, but they never print out.  I can ping the printer and it is powered on.
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NESupply
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NESupply
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2 Solutions
 
WafuCommented:
First of all can you tell us are the printers working via internal jetdircts, external jetdirects or a third party printserver? All are the clients windows, mac, ............. Finally how's the printing setup? Do the clients connect directly to the printers or is a server handling them?
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NESupplyAuthor Commented:
There is a external card being used for the jetdirect that plugs into the back.  All the clients are Windows XP Pro.  The printers are setup as local TCP/IP printers to the print server and are shared out from there.
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WafuCommented:
what exact model is the spooler?

also can you print a config page from the printer to see the IP settings?

Are these the only HP printers you have at the site printing over TCP?

Has the client got the port set to HP Jetdirect, or a standard tpc/ip port?

Have you altered the spool settings. Try setting it to print directly to the printer instead of spooling?

Are the IP's set by DHCP?
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WafuCommented:
Also NESupply , if the printers are managed on a server, assuming it's a windows box, have you restared the spooler service and it's dependancies?
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NESupplyAuthor Commented:
Oddly enough, they started working on their own.  I'm not sure what was going on with that.  We did mess with the spooler service and its dependencies.  I guess it's resolved.
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hamlintechCommented:
When you said that you can see the printers leaving the print queue, were you looking at the print queue on the printing machine (XP Workstation) or on the server?


Also, if you are sharing HP printers on a Windows server (2000/2003), you may want to look into the HP universla print driver - from the server standpoint, this provides you with a single driver that provides PCL 5 support for almost all HP network printers (be it an internal print server or external).

http://h10010.www1.hp.com/wwpc/pscmisc/vac/us/en/sm/network_software/universalprintdriver_overview.html



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WafuCommented:
Glad to see you sorted it. Let us know if it comes back though. Be nice to figure out what was causing it.
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NESupplyAuthor Commented:
I'm not quite certain what happened.  I uninstalled and reinstalled the printers on the workstation and they came up fine.  It's a sporadic issue that keeps coming up.
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