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Windows XP Home - blue screen stop code

mmj1
mmj1 asked
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Last Modified: 2011-04-14
I have a Dell pc at home that was working fine last night.  I did not load anything new on this pc; however I did disconnect it and move it to another location.  Once my friend hooked everthing back up and turned it on he received a stop code message:  This is what he said it indicated (hopefully he got all of the info correct -- if not I will have to jot it down once I am in front of the pc)

Stop Code 0X0000008E 0XC0000005 0X80635479 0XF642F988 0X00000000 Begin dump of physical memory -- contact system administrator.....

Any idea what would cause this as I said it was working perfectly fine and then we disconnected the pc, moved it, reconnected and turned it on.   Any help is appreciated.  Thank you.
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Commented:
Sounds like something came loose during the move . . Try opening the case and reseating memory, all pci cards and the cables to the hard drive . . unplug power first . .

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Commented:
Can't find anything on the full error string but breaking it down, it looks like there maybe something in a memory module that could be causing the trouble. Try reseating the RAM and maybe the video card as well. The video memory could be causing a problem.

You might also look at updating to the latest BIOS and/or video drivers. Is this an integrated Intel video display or an expansion ATI/nVidia card?

Commented:
Oh, if you update the video drivers, make sure to remove the old ones first to make sure you gety a clean install.

Author

Commented:
I will be working on this pc tomorrow.  I am going to open the case as you suggest and reseat the memory chips.  I will also make sure everything else seems to be connected properly since the move.  This pc is very new -- only a month or two old.  I will have to check if the video card is integrated or an expansion card -- I'm not sure.  I will keep you posted on the problem after I get to take a look tomorrow.  Thanks again to all for your help...
STOP!!!

If the machine is only a month or two old, the hardware will still be under warranty. As soon as you open the case, the warranty will be voided. Run a memory test from a floppy disk (www.memtest86.com). You can check for errors without working on hardware.
 But whether or not there is a memory fault, this is a warranty issue and Dell should take care of it for you. They are legally obliged.
 

Author

Commented:
Thanks for reminding me of this !!  This pc has a 3 year warranty....  I will call Dell tomorrow and I will let everyone know what happens from here....

Commented:
This is true phototropic. Very good point. The best route to go, after memtest, is to call Dell and let one of their "script kiddies" run through some basisc trouble shooting with you. They will tell you to open the case and reseat the RAM and unplug/replug about 50 things before sending you to a second level tech that can get someone out to you with replacement parts or diag equipment.

I hated having to go through 1st level techs before my company got a prefered customer account where we went straight to second level. Sometimes it is the best way to go :o|

Author

Commented:
I know exactly what you mean !  I didn't know; however, that it was possible to get a preferred customer account and jump to the second level tech.  I will have to inquire about that...... :)

Commented:
. . "As soon as you open the case, the warranty will be voided." . .

That is not true for a Dell . .

Commented:
@mmj1. Yeah, I was working for a school district. We would order 50 to 75 computers at a time so we had little trouble getting prefered customer status. I don't know what would need to be done for individuals to get it but it might be worth checking into.
Commented:
The crash may be caused by faulty ram or device driver error (ie video, sound card, modem and etc). The system event log and the minidump has the most useful diagnostic information. When Windows crashes with blue screen, it writes a system event 1001 or 1003 and a minidump to the folder \windows\minidump. Check system event 1001 and 1003 and it has the detail of the blue screen.

Event ID: 1001
Source: Save Dump
Description:
The computer has rebooted from a bugcheck.The bugcheck was : 0xc000000a (0xe1270188, 0x00000002, 0x00000000, 0x804032100).
Microsoft Windows..... A dump was saved in: .......

Event Source: System Error
Event Category: (102)
Event ID: 1003
Description:
Error code 1000007f, parameter1 0000000d, parameter2 00000000, parameter3 00000000, parameter4 00000000

Control Panel -> Adminstrative Tools -> Event Viewer -> System -> Event 1001/1003. Copy the content and paste it back here

Zip 5 to 6 minidumps to a zip file and attach it at any webspace. I will study the dump and find out the culprit. If you can't provide the minidumps, run memtest to stress test the ram. Make sure that your windows is not infected with spyware, adware adn chkdsk /r.
http://www.memtest86.com/.

Get public webspace
Use a free service like rapidshare to attach the minidumps and post the url of the mimidumps at this thread.
http://www.rapidshare.de/

Author

Commented:
When I turned on the pc this weekend it booted to the windows desktop without a problem -- no blue screen.  One box did appear that indicated that an error was detected -- click ok or send error report to Microsoft.  I just clicked ok.  I think the message was about an error being detected with the OS.  I then shutdown and rebooted several times without a problem (and did not receive the error message box again either) -- It does concern me that we did encounter the blue screen and I am not certain if it will happen again.  I will look at the event viewer and post that back here but I will not be back at that pc until the weekend to view the event viewer.  Thanks to all for your help and I will keep you posted....

Author

Commented:
I have not been able to get back to this pc to view the event viewer but for the past week my firiend advised that it is working fine.  I am hoping the blue screen was just a fluke and it won't happen again.  If it does I will have to post another question.  I really appreciate everyone's input and thank you again for taking time to give me some great advice.
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