Windows XP Home - blue screen stop code
I have a Dell pc at home that was working fine last night. I did not load anything new on this pc; however I did disconnect it and move it to another location. Once my friend hooked everthing back up and turned it on he received a stop code message: This is what he said it indicated (hopefully he got all of the info correct -- if not I will have to jot it down once I am in front of the pc)
Stop Code 0X0000008E 0XC0000005 0X80635479 0XF642F988 0X00000000 Begin dump of physical memory -- contact system administrator.....
Any idea what would cause this as I said it was working perfectly fine and then we disconnected the pc, moved it, reconnected and turned it on. Any help is appreciated. Thank you.
Stop Code 0X0000008E 0XC0000005 0X80635479 0XF642F988 0X00000000 Begin dump of physical memory -- contact system administrator.....
Any idea what would cause this as I said it was working perfectly fine and then we disconnected the pc, moved it, reconnected and turned it on. Any help is appreciated. Thank you.
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mandude0
Oh, if you update the video drivers, make sure to remove the old ones first to make sure you gety a clean install.
ASKER
I will be working on this pc tomorrow. I am going to open the case as you suggest and reseat the memory chips. I will also make sure everything else seems to be connected properly since the move. This pc is very new -- only a month or two old. I will have to check if the video card is integrated or an expansion card -- I'm not sure. I will keep you posted on the problem after I get to take a look tomorrow. Thanks again to all for your help...
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Thanks for reminding me of this !! This pc has a 3 year warranty.... I will call Dell tomorrow and I will let everyone know what happens from here....
This is true phototropic. Very good point. The best route to go, after memtest, is to call Dell and let one of their "script kiddies" run through some basisc trouble shooting with you. They will tell you to open the case and reseat the RAM and unplug/replug about 50 things before sending you to a second level tech that can get someone out to you with replacement parts or diag equipment.
I hated having to go through 1st level techs before my company got a prefered customer account where we went straight to second level. Sometimes it is the best way to go :o|
I hated having to go through 1st level techs before my company got a prefered customer account where we went straight to second level. Sometimes it is the best way to go :o|
ASKER
I know exactly what you mean ! I didn't know; however, that it was possible to get a preferred customer account and jump to the second level tech. I will have to inquire about that...... :)
. . "As soon as you open the case, the warranty will be voided." . .
That is not true for a Dell . .
That is not true for a Dell . .
@mmj1. Yeah, I was working for a school district. We would order 50 to 75 computers at a time so we had little trouble getting prefered customer status. I don't know what would need to be done for individuals to get it but it might be worth checking into.
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When I turned on the pc this weekend it booted to the windows desktop without a problem -- no blue screen. One box did appear that indicated that an error was detected -- click ok or send error report to Microsoft. I just clicked ok. I think the message was about an error being detected with the OS. I then shutdown and rebooted several times without a problem (and did not receive the error message box again either) -- It does concern me that we did encounter the blue screen and I am not certain if it will happen again. I will look at the event viewer and post that back here but I will not be back at that pc until the weekend to view the event viewer. Thanks to all for your help and I will keep you posted....
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I have not been able to get back to this pc to view the event viewer but for the past week my firiend advised that it is working fine. I am hoping the blue screen was just a fluke and it won't happen again. If it does I will have to post another question. I really appreciate everyone's input and thank you again for taking time to give me some great advice.