OWA User cannot log in (Exchange 2003)

Posted on 2006-04-06
Medium Priority
Last Modified: 2010-04-08
I have a remote user attempting to login to OWA on a Exchange 2003 server.  She is working from home and needs access to her e-mail.  I am also outside of the local network.  I can login to OWA with her credentials without problems.  However, when she enters her credentials at the OWA Login page and clicks the "Logon" button, the input boxes clear and the status bar says "done".  She gets no error message.  I believe this to be an IE problem.  However, she is accepting the SSL Certificate, her IE security settings are set to "medium-low", all offline files have been cleared, SSL Slate has been cleared, and the IE is set to refresh the page every visit.  She has closed all browser windows after making the changes and even restarted the machine.  The result is the same, she gets nothing but the login page.  Any suggestions are extremely appreciated.
Question by:hardwyre
LVL 104

Accepted Solution

Sembee earned 1000 total points
ID: 16393097
If you have tried it from another machine and it works fine, then it has to be the physical machine that the user is on.

If it is Windows 2000 or older, then you could try reinstalling Internet Explorer.
You could also try a new Windows Profile.

Otherwise it is probably a rebuild of the machine. If this is a home machine I bet it is infected with a large quantity of malware which is interfering with the operation of Internet Explorer.
You could prove this my installing firefox and seeing if that works correctly (or not).

LVL 17

Expert Comment

ID: 16393751
If the specific pc is accessing through a firewall or if there is a proxy server involved it may also happen. Since this is from home, the above is less likely but cannot be ruled out.


Featured Post

Granular recovery for Microsoft Exchange

With Veeam Explorer for Microsoft Exchange you can choose the Exchange Servers and restore points you’re interested in, and Veeam Explorer will present the contents of those mailbox stores for browsing, searching and exporting.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default Outlook 2016 displays only one time zone in the Calendar. The following article explains how to display two time zones in one calendar view.
Mailbox Corruption is a nightmare every Exchange DBA wishes he never has. Recovering from it can be super-hectic if not entirely futile. And though techniques like the New-MailboxRepairRequest cmdlet have been designed to help with fixing minor corr…
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…
Is your OST file inaccessible, Need to transfer OST file from one computer to another? Want to convert OST file to PST? If the answer to any of the above question is yes, then look no further. With the help of Stellar OST to PST Converter, you can e…
Suggested Courses

850 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question