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Cannot access my website or email from office network.

Posted on 2006-04-06
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Last Modified: 2013-11-17
My domain name expired a few days ago. After renewal, it took about 30 hours to come back up -- that is, for EVERYONE but my network of 3 computers.

When I connect to my site I get a "Network Solutions: Under Construction" splash page.

Further, when trying to get my email (using the Mac Mail app) I get the error message:  "There may be a problem with the mail server or network. Check the settings for account 'info@xxxxxx.com' or try again. The server error encountered was: The connection to the server 'mail.xxxxxx.com' on port 110 timed out."

This happens on 3 computers, in 3 different browsers on each computer -- all in my office.

However, when I unplug my laptop from the network and let it "find" a wireless network, both my website and email become available. Without emptying the cache, I plug back in, and everything is unavailable.

I initially was connected via a Dell Powerconnect 2508 router, then plugged the modem (Westell Model 2200, via Verizon DSL) directly into one computer to isolate the problem. I swapped the router for another (same model) did a factory reset it, and still, cannot connect.

I have emptied all caches, reset each browser, ran a Safari "fix" which entailed trashing some Library preferences, and ran a DNS flush command through Terminal, but I honestly don't know if I even did it correctly -- never used this app before and don't know a thing about UNIX.

I have shut down completely, restarted, shut down... nothing works.

Neither my ISP, hosting company, nor Network Solutions has been able to help.
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Question by:biggkitty
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macassist earned 2000 total points
ID: 16396480
Sounds like the DNS servers being used at the office might be mucked up - go into Utilities in Applications and open Network Utility. Go to lookup, choose Internet Address from the "Select the information to lookup" popup menu and enter your web or mail server address in the address to lookup field. Have a look at the Answer Section of the results and write down what IP it says.

Switch over to the working connection, double check the connection is working, then do the lookup again. I'm suspecting the answer will be different.

It may just take some time for the newly recreated settings to propogate, but it might be worth talking to your ISP about the DNS server refresh rate and maybe flushing their cache.

Let us know how you go.

Hope that's of use

Sean
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by:biggkitty
ID: 16396711
The IP addresses remain the same, pointing to resalehost.networksolutions.com (205.178.189.128), which calls up the 'under construction' page.

I spoke with Verizon who said they "don't cache anything" -- and this was talking to a supervisor in tech support. His only suggestion was to "wait 4 to 10 days" and to "call Apple."

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by:biggkitty
ID: 16399965
It's back up again. I think it needed to propagate -- to my computer. I tried a few other Verizon connections last night and they all worked.

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