Exchange Backup Over Network Kill Exchange Server

Hello,

Scenario;;;;;;;  Exchange Server 2003 - A
                       Exchange Server 2003 - B

A is production
B is backup domain controller

try to do an NTBACKUP of the Exchange A on the Exchange B system thru the network.

Everytime I try it  (have tried from Exchanger 2003 Server C also), it kills the production Exchange Server A.
By kills I mean the Information Store Service quits working.  Does not abort.  Just hangs up.  As a result, have to boot the production Exchange server.

Will check event log and post any errors...soon...

Both running Win Server 2003 SP1 and Exchange Server 2003 SP2 and all corrections.
rstuemkeAsked:
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rstuemkeAuthor Commented:
Here is event log from production exchange server regarding remote backup:

Event Type:      Information
Event Source:      ESE
Event Category:      Logging/Recovery
Event ID:      210
Date:            4/6/2006
Time:            4:24:32 PM
User:            N/A
Computer:      1730WEXCHGWEB
Description:
Information Store (5504) First Storage Group: A full backup is starting.

For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Information
Event Source:      ESE
Event Category:      Logging/Recovery
Event ID:      220
Date:            4/6/2006
Time:            4:24:32 PM
User:            N/A
Computer:      1730WEXCHGWEB
Description:
Information Store (5504) First Storage Group: Beginning the backup of the file C:\Program Files\Exchsrvr\mdbdata\priv1.edb (size 4959 Mb).

For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Information
Event Source:      ESE BACKUP
Event Category:      Backup
Event ID:      909
Date:            4/6/2006
Time:            4:24:53 PM
User:            N/A
Computer:      1730WEXCHGWEB
Description:
Information Store (5504) Backup data transfer method is RPC.

For more information, click http://www.microsoft.com/contentredirect.asp.


Event Type:      Error
Event Source:      Microsoft Exchange Server
Event Category:      None
Event ID:      1000
Date:            4/6/2006
Time:            4:26:27 PM
User:            N/A
Computer:      1730WEXCHGWEB
Description:
Faulting application store.exe, version 6.5.7638.2, stamp 434353c1, faulting module ese.dll, version 6.5.7638.2, stamp 43433bbb, debug? 0, fault address 0x000047e0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 00 70 00 70 00 6c 00   A.p.p.l.
0008: 69 00 63 00 61 00 74 00   i.c.a.t.
0010: 69 00 6f 00 6e 00 20 00   i.o.n. .
0018: 46 00 61 00 69 00 6c 00   F.a.i.l.
0020: 75 00 72 00 65 00 20 00   u.r.e. .
0028: 20 00 73 00 74 00 6f 00    .s.t.o.
0030: 72 00 65 00 2e 00 65 00   r.e...e.
0038: 78 00 65 00 20 00 36 00   x.e. .6.
0040: 2e 00 35 00 2e 00 37 00   ..5...7.
0048: 36 00 33 00 38 00 2e 00   6.3.8...
0050: 32 00 20 00 34 00 33 00   2. .4.3.
0058: 34 00 33 00 35 00 33 00   4.3.5.3.
0060: 63 00 31 00 20 00 69 00   c.1. .i.
0068: 6e 00 20 00 65 00 73 00   n. .e.s.
0070: 65 00 2e 00 64 00 6c 00   e...d.l.
0078: 6c 00 20 00 36 00 2e 00   l. .6...
0080: 35 00 2e 00 37 00 36 00   5...7.6.
0088: 33 00 38 00 2e 00 32 00   3.8...2.
0090: 20 00 34 00 33 00 34 00    .4.3.4.
0098: 33 00 33 00 62 00 62 00   3.3.b.b.
00a0: 62 00 20 00 66 00 44 00   b. .f.D.
00a8: 65 00 62 00 75 00 67 00   e.b.u.g.
00b0: 20 00 30 00 20 00 61 00    .0. .a.
00b8: 74 00 20 00 6f 00 66 00   t. .o.f.
00c0: 66 00 73 00 65 00 74 00   f.s.e.t.
00c8: 20 00 30 00 30 00 30 00    .0.0.0.
00d0: 30 00 34 00 37 00 65 00   0.4.7.e.
00d8: 30 00 0d 00 0a 00         0.....  


Event Type:      Information
Event Source:      Microsoft Exchange Server
Event Category:      None
Event ID:      1001
Date:            4/6/2006
Time:            4:26:49 PM
User:            N/A
Computer:      1730WEXCHGWEB
Description:
Bucket 240573950, bucket table 1, faulting application store.exe, version 6.5.7638.2, stamp 434353c1, faulting module ese.dll, version 6.5.7638.2, stamp 43433bbb, debug? 0, fault address 0x000047e0.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 42 00 75 00 63 00 6b 00   B.u.c.k.
0008: 65 00 74 00 3a 00 20 00   e.t.:. .
0010: 32 00 34 00 30 00 35 00   2.4.0.5.
0018: 37 00 33 00 39 00 35 00   7.3.9.5.
0020: 30 00 0d 00 0a 00 42 00   0.....B.
0028: 75 00 63 00 6b 00 65 00   u.c.k.e.
0030: 74 00 54 00 61 00 62 00   t.T.a.b.
0038: 6c 00 65 00 20 00 31 00   l.e. .1.
0040: 0d 00 0a 00               ....    

0
giltjrCommented:
What is the network connection between the two boxes?

Are you (hopefully) using different NIC's  to do the backup across.  By different I mean not the same ones that users would use to access the Exchange server?

How big is the data store?

Have you looked at CPU utilization or I/O rates while this is hung?
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rstuemkeAuthor Commented:
Same NIC (Intel Pro 1000) for users and backup.  However was at low access time for users.

Production server has Intel Pro/100 which is disabled.  Server B has 1 NIC, but has
no users or mailboxes.  It is just for backup.

The production data store is 15GB.

Did not look at performance, had to just get it running again.
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giltjrCommented:
So each box has 1 Gigabit Ethernet adapter that is used for all communications for that box.  Are they connected to the same switch or must they go through other equipment to talk to each other?

That is do you have:

   SRC <---> SWITCH <---> DST

Or:

   SRC <---> SWITCH <---> ???? <----> DST

Where ??? is either another switch or a router?  Although I am asking a lot of questions about the network, I think the problem may lie on the server and it performance in attempting to "gather" the data to do the transfer.

Does this occur all of the time, or have you just tried this once and it hung?
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rstuemkeAuthor Commented:
Ive tried it 4 times, from 2 different remote servers, located at different locations in building.


SRC -------> SW ---->SW------->DST
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giltjrCommented:
Have you reported this it Microsoft?  I would have them look at the event ID's 1000 and 1001.

The event with ID  1001 is stating that some table is full.
0
stridevCommented:
Are you running an anti virus on the production server?
i have seen many tmes that backups will kill the information store if some types of anti viruses are running on the machine

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rstuemkeAuthor Commented:
Problem was firewall on remote server.  Problem fixed.
Awarding points to qiltjr for his continued willingness to help me.  Thanks,
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