exchange 5.5 imc won't start

Hello All,

I have an urgent problem. I'm running exchange 5.5 sp4 on a W2K server.  Recently the IMC kept shutting down- event id 4116.  I followed the suggestions on the Microsoft site and rebuilt the IMC and then ran performance optimizer.  Everything worked fine for 2 weeks.   Now, once again, the IMC is shutting down.  This time deleting the IMC an running Optimizer hasn't helped.  I'm still unable to start the Internet Mail Service for the IMC.

I'm in a real bind here - Microsoft refuses to help even though we intend to migrate to Exch 2003 next month.  Please advise. Thanks.  -Alicia

Alicia PerilloAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Darwinian999Commented:
Do you have the Post SP4 Hotfix Rollup installed?  If not, installing it may fix the problem.

Have a look at the following:

http://support.microsoft.com/kb/812071/en-us
http://support.microsoft.com/kb/325046/en-us
http://www.eventid.net/display.asp?eventid=4116&eventno=994&source=MSExchangeIMC&phase=1

0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
ksharma4Commented:
Please follow the article mentioned below:-

http://support.microsoft.com/kb/322829/en-us

Thanks
Kunal
0
Alicia PerilloAuthor Commented:
Yes, Post Sp4 is installed. Also, I've tried removing the IMC and rebuilding accourdign to the EventID links.
0
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

Alicia PerilloAuthor Commented:
Kunal,

I'v tried method 2 - reinstalling the IMC and still teh service will not remain started for more than several minutes.
0
Exchange_AdminCommented:
Sometimes messages hang in the conversion queues of the IMC. Use the following link to check and delete any messages there. You MUST be logged in as the Exchange Service Account to do this.

XFOR: How to View or Delete Messages in MTS-IN and MTS-OUT Queues
http://support.microsoft.com/kb/165505/en-us
0
Alicia PerilloAuthor Commented:
All,

Thanks for your help.  One of the eventid.net links suggested that the virus scanning software may be responsible.  So, I removed MacAfee and Groupshield from the server and the IMC started successfully.
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.