Stiofan
asked on
Word is preparing to background print the document
Hi guys,
My colleague does quite a lot of printing of Word documents. Her documents contain the company logo at the top(quite small because it's compressed- and no other images in the document). She prints to a HP laserjet 5 printer on the network.
When she's printing documents she gets the "Word is preparing to background print the document" message and Word dies.
Initialy I thought this was just because of insufficient memory in her PC - half a Gig - because she leaves many programs open. So I gave her more and she now has 1.25 Gig.Still the problem persists.
I know you can disable background printing - but this is not an option as she needs to work on other docs while printing.
I've been googling this for hours - I believe background printing may be a problem with older printers and with network printing.
Although her network card is able to go at 100Mbps - because she lis ocally connected to a 10Mbps hub and a 10Mbps Hp Jetdirect Ex Plus 3 device, she's not hitting top speed. I'm wondering if this bottleneck is affecting the background printing????????
If so, I'm thinking of either upgrading this network devices to 100Mbps or just buying a new local printer.
Any thoughts, experts?
Many thanks in advance for your time.
My colleague does quite a lot of printing of Word documents. Her documents contain the company logo at the top(quite small because it's compressed- and no other images in the document). She prints to a HP laserjet 5 printer on the network.
When she's printing documents she gets the "Word is preparing to background print the document" message and Word dies.
Initialy I thought this was just because of insufficient memory in her PC - half a Gig - because she leaves many programs open. So I gave her more and she now has 1.25 Gig.Still the problem persists.
I know you can disable background printing - but this is not an option as she needs to work on other docs while printing.
I've been googling this for hours - I believe background printing may be a problem with older printers and with network printing.
Although her network card is able to go at 100Mbps - because she lis ocally connected to a 10Mbps hub and a 10Mbps Hp Jetdirect Ex Plus 3 device, she's not hitting top speed. I'm wondering if this bottleneck is affecting the background printing????????
If so, I'm thinking of either upgrading this network devices to 100Mbps or just buying a new local printer.
Any thoughts, experts?
Many thanks in advance for your time.
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Okay, keep us posted. I know it's hard to pin down an intermittent problem :S
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ASKER
Hi guys,
I worked around the problem by attaching a new printer DIRECTLY to my colleague's machine with a USB cable (it was previously a network printer).
She hasn't complained since.
Any suggestions on what I do with the points?
I worked around the problem by attaching a new printer DIRECTLY to my colleague's machine with a USB cable (it was previously a network printer).
She hasn't complained since.
Any suggestions on what I do with the points?
I'm glad you have a workaround, even if we didn't completely figure out the problem.
Of course, I'd be happy to take all of the points :) But maybe a split with christiansenk is a little more fair.
Of course, I'd be happy to take all of the points :) But maybe a split with christiansenk is a little more fair.
ASKER
Hi guys,
Thanks for your help.
Thanks for your help.
ASKER
Sorry I didn't get back to you sooner.
The problem with trying your above suggestions is that my cooleague hasn't informed me which document it is - and she's out of the office today.
Plus, sometimes it happens, sometimes not - the last time it happened, I went to her PC and printed it fine.
I guess I'll just have to wait till she tells me which document it is - and try and recreate the problem.