Exchange 1018 error - DB will not mount

This error indicates a problem the exchange database has suffered damage at the file system level.  Currently there are 3 ways to expunge the page from the DB:

1. Restore the DB from a  backup
2. Run eseutil /d
3. Run eseutil /p

We are in the process of running a eseutil /p on the DB.  One of our biggest mailboxes (customerservice@domain.com) is on that corrupt DB.  In the meantime is there a way to move/create a new mailbox in my exchange infrastructure so new incoming mail destined for customerservice@domain.com gets delivered to it?
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parinpatelAsked:
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parinpatelAuthor Commented:
I think i can remove all "email addresses" from the "email addresses" tab on the customerservice user in AD and create a new user and create a new email address "customerservice@domain.com" and should work...correct?  I'm going to wait until the /p finishes to see if the DB will mount and if it doesn't, I may need to go this route...if this solution works.
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aa230002Commented:
The best way in this case would have been, renaming the existing MDBDATA folder and then creating a new blank MDBDATA folder, mount the blank store and new mail flow would have started working fine.
After that you can run eseutil/p on the corrupted database, eseutil /d and then isinteg -fix etc to bring the database consistent.
Mount this database on a recovery server, if its E2k or put it on Recovery Storage group if its E2k3 and use ExMerge to extract data from the corrupted databse and put it back to the production database (blank mounted database)
Now, in your case, if you are running eseutil /p from the production MDBDATA folder itself, you will have to go to AD, remove email addresses and create a new account with a mailbox on someother running mailbox store, so that you can bring your critical email account "CustomerService@domain.com" back.

Thanks,
Amit Aggarwal.
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