DR 3060 TWAIN error code -4523

The Hardware:

Dell optiplex GX270
Adaptect 2906 SCSI Adapter
Canon DR-3060 High Capacity Scanner

The Problem:

When scanning in adobe or our proprietary scanning software the scanner pulls one page and throws an exception with the error code: -4523.  Google didn't know what this error code means, and I am hoping one of our fine experts does.

On a related note, I have another scanner of the same type that is throwing exceptions if you set the paper size to auto-detect.  I have already reinstalled the drivers for the scanner, the scsi card, and Adobe to no avail.

Any Ideas?
Who is Participating?

[Product update] Infrastructure Analysis Tool is now available with Business Accounts.Learn More

I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Did you scan with these settings > 300dpi / A4 or letter ?
Please check the event viewer for more details. ;o)
jduvAuthor Commented:
It depends =).

Some people scan with auto detect (which also bombs whatever program they are scanning with) and others scan strictly legal or letter.  The resolution setting are always 300dpi (high speed).  What's funny is there is one little box that could that scans perfectly on all settings.  Im probably going to cross section that little guy with the rest of them that are screwing up.

Event viewer, good call!  I will check it out. Thanks much for your reply!
No prob, awaiting your reply ;)
Protecting & Securing Your Critical Data

Considering 93 percent of companies file for bankruptcy within 12 months of a disaster that blocked access to their data for 10 days or more, planning for the worst is just smart business. Learn how Acronis Backup integrates security at every stage

jduvAuthor Commented:
I regret to inform you that the event viewer on two of the different machines having the above problem turned up nothing.  It doesn't look like it's registering the errors.  Any other ideas? Good shot though.
Have you tried using the latest TWAIN drivers? Get them here > http://software.canon-europe.com/software/isis__twain_drivers_version_17s4863.asp?model=

According to Canon, this scanner will work fine with USB 2.0 but not with add-in cards. The error seems to be generated by Acrobat. I am searching for thr error code ;o)
BTW, which operating system are you running and what version of Acrobat are you using? Have you tried a newer version of Acrobat?

I found that -4523/Unknown Error is caused by Capture Perfect. You might want to try installing the latest version. ;o)

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
jduvAuthor Commented:
Windows XP, acrobat 7.0 with the newest updates.

Capture perfect?  Is that a canon program?

Im slightly confused because of the way these stupid scanners work.  I am guessing that capture perfect is installed along side the scan panel.


Well, I will try all of these suggestions at work today and I will come back and award points as soon as the problem is fixed.  I believe that you have provided me with enough information to fix the issue, and you answered my original question =).

Thanks so much for your paitience!

jduvAuthor Commented:
capture perfect and the new drivers fixed the problem.  On one specific scanner I was having a different physical problem that was throwing me off of the software problem.  After switching the broken scanner out with a new one it works perfectly.

After applying the capture perfect upgrade and installing the newest version of scan panel, the other scanners now work perfectly.

thanks so much!
Cool! Glad to help ;o)
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today

From novice to tech pro — start learning today.