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DR 3060 TWAIN error code -4523

Posted on 2006-04-07
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Last Modified: 2007-11-27
The Hardware:

Dell optiplex GX270
Adaptect 2906 SCSI Adapter
Canon DR-3060 High Capacity Scanner

The Problem:

When scanning in adobe or our proprietary scanning software the scanner pulls one page and throws an exception with the error code: -4523.  Google didn't know what this error code means, and I am hoping one of our fine experts does.

On a related note, I have another scanner of the same type that is throwing exceptions if you set the paper size to auto-detect.  I have already reinstalled the drivers for the scanner, the scsi card, and Adobe to no avail.

Any Ideas?
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Question by:jduv
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Expert Comment

by:kcarrim
ID: 16401392
Did you scan with these settings > 300dpi / A4 or letter ?
Please check the event viewer for more details. ;o)
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Author Comment

by:jduv
ID: 16405101
It depends =).

Some people scan with auto detect (which also bombs whatever program they are scanning with) and others scan strictly legal or letter.  The resolution setting are always 300dpi (high speed).  What's funny is there is one little box that could that scans perfectly on all settings.  Im probably going to cross section that little guy with the rest of them that are screwing up.

Event viewer, good call!  I will check it out. Thanks much for your reply!
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Expert Comment

by:kcarrim
ID: 16406191
No prob, awaiting your reply ;)
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Author Comment

by:jduv
ID: 16417439
I regret to inform you that the event viewer on two of the different machines having the above problem turned up nothing.  It doesn't look like it's registering the errors.  Any other ideas? Good shot though.
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Expert Comment

by:kcarrim
ID: 16418318
Have you tried using the latest TWAIN drivers? Get them here > http://software.canon-europe.com/software/isis__twain_drivers_version_17s4863.asp?model=

According to Canon, this scanner will work fine with USB 2.0 but not with add-in cards. The error seems to be generated by Acrobat. I am searching for thr error code ;o)
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Accepted Solution

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kcarrim earned 500 total points
ID: 16424919
BTW, which operating system are you running and what version of Acrobat are you using? Have you tried a newer version of Acrobat?

I found that -4523/Unknown Error is caused by Capture Perfect. You might want to try installing the latest version. ;o)
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Author Comment

by:jduv
ID: 16428029
Windows XP, acrobat 7.0 with the newest updates.

Capture perfect?  Is that a canon program?

Im slightly confused because of the way these stupid scanners work.  I am guessing that capture perfect is installed along side the scan panel.

Hrm.

Well, I will try all of these suggestions at work today and I will come back and award points as soon as the problem is fixed.  I believe that you have provided me with enough information to fix the issue, and you answered my original question =).

Thanks so much for your paitience!

J
0
 

Author Comment

by:jduv
ID: 16437518
capture perfect and the new drivers fixed the problem.  On one specific scanner I was having a different physical problem that was throwing me off of the software problem.  After switching the broken scanner out with a new one it works perfectly.

After applying the capture perfect upgrade and installing the newest version of scan panel, the other scanners now work perfectly.

thanks so much!
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Expert Comment

by:kcarrim
ID: 16443111
Cool! Glad to help ;o)
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