It's urgent - I have an executive asking a tough question as we are not in control of our email mailboxes other than add/change/delete of mailboxes (it is outsourced to HP). His name was mispelled in an email from a customer wanting quick results from our customer service. Lets say his name is Tom Smith and his email address should be firstname.lastname@example.org The customer sent the email to email@example.com. It obviously didn't get to Tom Smith and the customer is telling us that the email didn't bounce. Where did it go? Is this a question for HP or should I spent countless hours attempting to figure out how many misspellings I can come up with for each persons email alias?
Is there a method of directing any email that does not have a mailbox due to misspelled words, but has a good domain (@anycompany.com) to somewhere, perhaps a "catchall" mailbox?
Any assistance would be greatly appreciated!!