We have RightFax 8.0 Enterprise Edition, with the PDF Module. Our developer has put together a system that delivers faxes through RightFax to our customers. It works 90-95% of the time, but the failures are adding up, and have set many of our users against using it, so much of the advantage is lost. This is what we are seeking to improve upon.
We are presently taking a variety of document types (.doc, .pdf, .tif), converting them on the developer's side into PCL files, and then stuffing them into the RightFax API. We are planning to experiment with the PDF module over the weekend, setting up the server-side app conversion to deal with postscript or plain PDF files.
Does anyone have any experience in using RightFax this way? Which type of conversion is the most reliable? I can have our developer go with PCL, PS, straight PDF, or any other option compatible with the RightFax API. Performance in terms of speed is very much secondary to reliability. Our usage isn't heavy, and if our users have to wait 30 minutes for it to go out, that's fine, just so long as we KNOW it will go out.
Thanks in advance.