Terminal Services Recycle Bin

SBS 2003:

My customer rang me in a panic last week. He was logged in via Terminal Services and had intended to delete a file, but instead he deleted the folder and all the files that were in it. I told him not to panic because everything would be in the recycle bin. But when we checked, this folder was not in the recycle bin. I managed to restore the folder from the backup tape, but he lost the work he had done that day.

We could see other items that he had deleted in the recycle bin, so why would this folder not be there? It only contained about 20m so there was plenty of room on the disk.

ipendleburyAsked:
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
Hi ipendlebury,

Files that are deleted from network shares do not get retained by the recycle bin.  However if the files are kept in a server shared folder it should be replicated twice daily by Volume Shadow Copy.  You cannot access separate folder recovery from the server, but from a workstation, right click on the parent folder of the object you are wanting to recover and select "Previous Versions" -- then pick a version from before the deletion.  Restore it to a new location so that you don't overwrite your current files.  You should have about a month's worth of shadow copies if the default settings weren't changed.

More info:  http://www.windowsnetworking.com/articles_tutorials/Windows-Server-2003-Volume-Shadow-Copy-Service.html

Jeff
TechSoEasy

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ipendleburyAuthor Commented:
Hello Jeff,

Ahh! yes of course. He was logged in via Terminal Services, but he was using a mapped Drive letter to access his data, even though it was on the same server.

That explains it. Thanks for your help (again!).

Ian

Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
No problem...:-)
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