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HP DesignJet 500 Driver crashes wehn printing from Internet Explorer

Using a HP DesignJet 500 that is connected to the network via JetDirect 500 Ethernet Priny port. I can print the windows test page, and Users anc print from AutoCad 14... but when I try to print a map from an Internet Explorer window, it crashes with a NT Driver error.

If you watch the spooler, it spools, and when complete the error pops us and then the spooler deletes the entry.

I have updated the driver, but no change.

The Local Computer is running XP and the printer is shared through a Windows 2003 Server.

Any ideas ??

mcpmcp

Try setting the direct print option. the setting is in the advanced tab and it should be a radial button print directly to printer. You are printing to a win2003 server so it will spool the job anyway.

Paul

911bob

ASKER

I tried it and still no good, any other ideas ??

mcpmcp

could possibly be a core services problem, have you tried to reapply SP2 and updates?

Paul

911bob

ASKER

Doubt if that is it, it was working prior to upgrading the server to W2K3, so I think it is is related to that.

Only other things we did was to update the virus scann (Symantec Corp edition)

mcpmcp

That does not make a great deal of sense. Can you print to the ip of the printer instead of pushing thru the 2k3 server? If so I would try to bypass the server. I do not think this is the problem, but it is worth a shot.

Paul

wyliecoyoteuk

you could try unticking "enable advanced printer features" in the same tab as the spooler settings.
This will disable EMF spooling.

911bob

ASKER

Finally found the solution.. none of the above worked... I had to roll the driver back from the current HP 6.0.3 to 5.3.5... as soon as I did that all the issues went away, just had to install the driver on each machine, as the server had already downloaded the new one.

ASKER CERTIFIED SOLUTION

GranMod

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