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HP DesignJet 500 Driver crashes wehn printing from Internet Explorer

Posted on 2006-04-08
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Last Modified: 2010-04-12
Using a HP DesignJet 500 that is connected to the network via JetDirect 500 Ethernet Priny port. I can print the windows test page, and Users anc print from AutoCad 14... but when I try to print a map from an Internet Explorer window, it crashes with a NT Driver error.

If you watch the spooler, it spools, and when complete the error pops us and then the spooler deletes the entry.

I have updated the driver, but no change.

The Local Computer is running XP and the printer is shared through a Windows 2003 Server.

Any ideas ??
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Question by:911bob
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Expert Comment

by:mcpmcp
ID: 16411836
Try setting the direct print option.  the setting is in the advanced tab and it should be a radial button print directly to printer.  You are printing to a win2003 server so it will spool the job anyway.

Paul
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Author Comment

by:911bob
ID: 16412818
I tried it and still no good, any other ideas ??
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Expert Comment

by:mcpmcp
ID: 16416990
could possibly be a core services problem,  have you tried to reapply SP2 and updates?

Paul
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Author Comment

by:911bob
ID: 16417116
Doubt if that is it, it was working prior to upgrading the server to W2K3, so I think it is is related to that.

Only other things we did was to update the virus scann (Symantec Corp edition)
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Expert Comment

by:mcpmcp
ID: 16418147
That does not make a great deal of sense.  Can you print to the ip of the printer instead of pushing thru the 2k3 server?  If so I would try to bypass the server.  I do not think this is the problem, but it is worth a shot.

Paul
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Expert Comment

by:wyliecoyoteuk
ID: 16440847
you could try unticking "enable advanced printer features" in the same tab as the spooler settings.
This will disable EMF spooling.
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Author Comment

by:911bob
ID: 16441134
Finally found the solution.. none of the above worked... I had to roll the driver back from the current HP 6.0.3 to 5.3.5... as soon as I did that all the issues went away, just had to install the driver on each machine, as the server had already downloaded the new one.
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