PaperPort error with Visioneer XP200 portable scanner

Posted on 2006-04-08
Last Modified: 2012-05-05
The Visioneer XP200 scanner had been installed and used without incident.  Then all of the files in the user's temp folder were deleted (that's another story).  Since then when a document is scanned, it appears to be scanning OK but then it will stop short of opening PaperPort with an error message.  The message is entitled "Image File Error", it says, "Error in image file reading and writing software. (Error No. -10)" (I don't know if these two events are connected or coincidental).  You can click OK and PaperPort will open but the scanned document doesn't appear.  At first, I tried a System restore to the day before.  It didn't make any difference.
I called Visioneer techinical support.  They said unstall PaperPort and the scanner driver.  Run the ScannerSW_Uninstall utility.  Then reinstall PaperPort and the scanner driver.  I did.  I still have the error message.  I noticed on other notebooks that have XP200 scanners installed that there is a folder named OneTouch in the Temp folder.  Support told me was normal but there were no other folders in Temp that affected the scanner.  That folder reappeared when I had reinstalled the software.
I called support again this week and told them what I had done and that the error message remained.  I was told that "they had remembered something about this error message but couldn't remember what had been done about it". I found that rather disconcerting.  They said they would get back with me on it.

Has anyone had to deal with this error message and if so did you find a resolution?
Question by:tsteck52

    Author Comment

    I found the problem.  It was a permissions issue with the OneTouch folder under the Temp folder.  I was trying some things again and found I could not delete the .tmp files from that folder that are created when scanning.  I got “Access Denied”.  I checked the permission under security.  It showed that the user had full control but just in case, I refreshed the permissions by removing them and reinstating them.  It worked.  No more error code 10 and if I try scanning to other apps, I don’t get the “can’t find the file” error.

    So this issue can be closed.

    Accepted Solution

    PAQed with points refunded (500)

    Community Support Moderator

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