I cannot access encrypted file in Win XP Professional
Posted on 2006-04-08
I installed Windows XP Professional with Service pack 2, two weeks ago. I encrypted My Documents folder that contained several Microsoft Work and Excel files, PDF, music files and pictures. Two days ago, I was not able to get acess to my files. I can open My Documents folder and see all my files, but when I double click, say, a Word file, I am getting the following error message:
Word cannot open the document. User does not have access priviliges. (C:\...\File name
I have spent two hours with a genius at Mircosoft, but he was unable to fix the problem. My case was referred to a Microsoft Technical Supervisor on Thursday, but the supervisor has yet to call me back. I need to know what was happened to files, and how I can fix the problem. The Win XP version that I have has been certified genuine by Microsoft.
Can someone help me.