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FTP Not Working -- Need help, Quick!

I have an FTP server that is sitting on a domain. From my PC at home, I can establish an FTP session with the file server, but when I try to open a document, I get "page cannot be displayed."

In other words, I can see the FTP server's folders, but I cant open any document.

Thank You!

Ex-Engineer
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ex-engineer
Asked:
ex-engineer
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1 Solution
 
Jay_Jay70Commented:
Hi ex-engineer,

have you tried restarting the FTP server within IIS?

Cheers!
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Jay_Jay70Commented:
ex-engineer,

ftp site*
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ex-engineerAuthor Commented:
No,  Jay Jay, I havent. I AM sure that this is an issue with the FTP server because it is not working for anyone and this did happen before. This did work up uptil yesterday

How do I do what youre suggesting?

Thank you, man.

Any other suggestions anyone?.
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Jay_Jay70Commented:
open up your IIS manager and browse down to your FTP site... right click and stop the service. you can then start it again from the same menu - see if that brings the site back up

if no luck check the event logs on the server
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ex-engineerAuthor Commented:
I tried download the same file from the same FTP site but this time using Firefox. And Firefox gave a "550" error. So, after Googling it, it says this is always a "permissions" issue. Now, when I use IE, all I get is the stupid "page cannot be displayed" message, which tells me NOTHING. I hate Microsfot. lol


So, I am thinking this is a permissions issue?

Ex-engineer
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masnrockCommented:
It sounds like a permissions error to the folder that you're supposed to go to. Is it only that file or anything in that folder?

Look at this article... it should help you.
http://support.microsoft.com/default.aspx?scid=kb;EN-US;q201779
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ex-engineerAuthor Commented:
Yup, it DOES sound like a permissions error.

Quick question -- this may sound stupid...

Can the Domain Controller be causing this problem? The file server sits on a domain.

Just to reiterate, users CAN create an FTP session with the file server and users CAN navigate through the folders and directories that are available for FTPing.

What we CANNOT do is actually view ANY file, Word, Excel, etc -- nothing. All we get is the "page cannot be displayed" message.

Can some security/permissions setting ON THE DOMAIN CONTROLLER be causing this or am I barking up the wrong tree?

Excuse my ignorance of AD -- I never worked with it before. I used to be a WAN engineer -- Cisco routing and switching, OSPF, EIGRP, NAT, PAT, PIX firewalls, route redistribution, etc...
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Dushan De SilvaTechnology ArchitectCommented:
Can you download files from perticular ftp folder.....other than open(executing)?

BR Dushah
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ex-engineerAuthor Commented:
No, I cannot download OR open a file. I CAN authenticate to the FTP server and create a session. I CAN nagigate through the folders, but I CANNOT open (VIEW) or download ANY file. I get the "page cannot be displayed" message.

This worked up until yesterday and everyone is having this problem.

Now, this MAY be an issue of permissions on the FTP server, but how do I manage permissions?
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masnrockCommented:
Did you check out the read/write permissions from my last post? Also, what changed since yesterday?

BTW - What's defined as the home folder?
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ex-engineerAuthor Commented:
I have not yet had a chance to check the permissions on the FTP server. I am not in front of it and I shut down remote management for now.

I do not know what the Home folder is. I did not configure AD and I dont know much about it.

My question is more general -- given the symptoms I described, can the domain controller be causing the files not to open or download, even though we ARE authenticating to the ftp server?

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ex-engineerAuthor Commented:
By the way,the FTP server is also the file server for users on the local segment.

users on the local segment who have the network drive mapped CAN do everything. They can open files and do what they have to do.

Its ONLY users who attempt to FTP to the server who are having the problem I described above.

So, when we talk about "permissions," are we talking about permissions ONLY for the FTP clients? For example, I am a local user and I can map to the drive and open files, etc. All normal. But when I FTP to the box, I get the "page cannot be displayed" message.

So where am I viewing and configuring these permissions? They cant be general permissions for the box itself, because I can map to it locally and do everything -- read/write, etc.
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masnrockCommented:
I think it's just the FTP permissions within IIS, assuming that it's IIS you're using. Shouldn't be the domain controller.
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Fatal_ExceptionCommented:
Just like for web sites, there are four ways you can control access to FTP sites on IIS: NTFS Permissions, IIS permissions, IP address restrictions, and authentication method. NTFS permissions are always your first line of defense but we can't cover them in detail here. IIS permissions are specified on the Home Directory tab of your FTP site's properties sheet

Read more about these about halfway through this article on creating FTP sites in IIS:

http://www.windowsnetworking.com/articles_tutorials/Creating-Configuring-FTP.html

FE
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Fatal_ExceptionCommented:
ThankQ
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