Exchange 2003 - how to create a customer service auto response?

Hello Experts!

We have Exchange Server 2003, with one of our user accounts set up as "support@..." for customer service. I would like for this address to automatically respond to every incoming email (ideally not internal emails) with something like "thanks for your inquiry... etc." I would like for this to not be an "Out of Office Auto-Response", but that's all I can figure out how to implement, for now.

I know that I can set this up as a "Rule", but is it true that MSExchange Rules can now only be client-side? That therefore the user would have to be logged in with Outlook open on a client machine in order for this to work? I find it really hard to believe that I'd have to dedicate a machine just for this purpose.

Is there not a way to set up an auto-response somewhere on the server side, without it saying "Out of Office"?

Please help!! Thanks very  much,

Jill
pearsonpartnersAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

rakeshmiglaniCommented:
the following article might be of help to you

How to create a server-side rule to automatically reply with a specific message in Outlook 2000
http://support.microsoft.com/kb/291956/en-us
0
pearsonpartnersAuthor Commented:
Thank you, rakeshmiglani. That article says it only applies to the "Corporate or Workgroup" version of Outlook, and it says to click on help|about to see if it indicates that version. Mine does not.  Any time I use the Rules Wizard to create a new rule, it is always client-side only, mandating that Outlook be open for the rule to work.

Any other ideas on how I can implement this from the server itself?
0
rakeshmiglaniCommented:
check the following link. this might help

To make automatic reply rules
http://www.slipstick.com/rules/autoreply.htm
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
pearsonpartnersAuthor Commented:
Wow -- I'll be a....

I read that article several times, having seen it when I searched for solutions to my problem --

http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/Q_20245531.html?query=auto+reply&clearTAFilter=true#6675888

However, I couldn't get it to work. I just tried it again and it works. No idea what I had done wrong -- probably just too bogged down in all the various possible solutions I found when searching!  :-)

Thanks so much for your quick help. Now if only I could figure out how to set the permissions on the server so that I can open this mail box remotely while logged into the VPN as myself (i.e. not as "support".) I may be posting another question soon.  

Jill
0
scarrol-lsuCommented:
Worked fine on 2003
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Exchange

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.