Exchange 2003 - how to create a customer service auto response?

Posted on 2006-04-10
Medium Priority
Last Modified: 2008-09-16
Hello Experts!

We have Exchange Server 2003, with one of our user accounts set up as "support@..." for customer service. I would like for this address to automatically respond to every incoming email (ideally not internal emails) with something like "thanks for your inquiry... etc." I would like for this to not be an "Out of Office Auto-Response", but that's all I can figure out how to implement, for now.

I know that I can set this up as a "Rule", but is it true that MSExchange Rules can now only be client-side? That therefore the user would have to be logged in with Outlook open on a client machine in order for this to work? I find it really hard to believe that I'd have to dedicate a machine just for this purpose.

Is there not a way to set up an auto-response somewhere on the server side, without it saying "Out of Office"?

Please help!! Thanks very  much,

Question by:pearsonpartners
  • 2
  • 2
LVL 35

Expert Comment

ID: 16418595
the following article might be of help to you

How to create a server-side rule to automatically reply with a specific message in Outlook 2000

Author Comment

ID: 16418697
Thank you, rakeshmiglani. That article says it only applies to the "Corporate or Workgroup" version of Outlook, and it says to click on help|about to see if it indicates that version. Mine does not.  Any time I use the Rules Wizard to create a new rule, it is always client-side only, mandating that Outlook be open for the rule to work.

Any other ideas on how I can implement this from the server itself?
LVL 35

Accepted Solution

rakeshmiglani earned 2000 total points
ID: 16418765
check the following link. this might help

To make automatic reply rules

Author Comment

ID: 16419339
Wow -- I'll be a....

I read that article several times, having seen it when I searched for solutions to my problem --


However, I couldn't get it to work. I just tried it again and it works. No idea what I had done wrong -- probably just too bogged down in all the various possible solutions I found when searching!  :-)

Thanks so much for your quick help. Now if only I could figure out how to set the permissions on the server so that I can open this mail box remotely while logged into the VPN as myself (i.e. not as "support".) I may be posting another question soon.  


Expert Comment

ID: 22492673
Worked fine on 2003

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Exchange database can often fail to mount thereby halting the work of all users connected to it. Finding out why database isn’t mounting is crucial and getting the server back online. Stellar Phoenix Mailbox Exchange Recovery is a champion product t…
Upgrading from older Exchange server to the latest Exchange server can be tiresome, error-prone and risky, without being a seasoned exchange server administrators. It can become even problematic if you're an organization that runs on tight timeline…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…
how to add IIS SMTP to handle application/Scanner relays into office 365.
Suggested Courses

612 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question