Exchange 2003 - how to create a customer service auto response?

Posted on 2006-04-10
Last Modified: 2008-09-16
Hello Experts!

We have Exchange Server 2003, with one of our user accounts set up as "support@..." for customer service. I would like for this address to automatically respond to every incoming email (ideally not internal emails) with something like "thanks for your inquiry... etc." I would like for this to not be an "Out of Office Auto-Response", but that's all I can figure out how to implement, for now.

I know that I can set this up as a "Rule", but is it true that MSExchange Rules can now only be client-side? That therefore the user would have to be logged in with Outlook open on a client machine in order for this to work? I find it really hard to believe that I'd have to dedicate a machine just for this purpose.

Is there not a way to set up an auto-response somewhere on the server side, without it saying "Out of Office"?

Please help!! Thanks very  much,

Question by:pearsonpartners
    LVL 35

    Expert Comment

    the following article might be of help to you

    How to create a server-side rule to automatically reply with a specific message in Outlook 2000

    Author Comment

    Thank you, rakeshmiglani. That article says it only applies to the "Corporate or Workgroup" version of Outlook, and it says to click on help|about to see if it indicates that version. Mine does not.  Any time I use the Rules Wizard to create a new rule, it is always client-side only, mandating that Outlook be open for the rule to work.

    Any other ideas on how I can implement this from the server itself?
    LVL 35

    Accepted Solution

    check the following link. this might help

    To make automatic reply rules

    Author Comment

    Wow -- I'll be a....

    I read that article several times, having seen it when I searched for solutions to my problem --

    However, I couldn't get it to work. I just tried it again and it works. No idea what I had done wrong -- probably just too bogged down in all the various possible solutions I found when searching!  :-)

    Thanks so much for your quick help. Now if only I could figure out how to set the permissions on the server so that I can open this mail box remotely while logged into the VPN as myself (i.e. not as "support".) I may be posting another question soon.  


    Expert Comment

    Worked fine on 2003

    Write Comment

    Please enter a first name

    Please enter a last name

    We will never share this with anyone.

    Featured Post

    How to improve team productivity

    Quip adds documents, spreadsheets, and tasklists to your Slack experience
    - Elevate ideas to Quip docs
    - Share Quip docs in Slack
    - Get notified of changes to your docs
    - Available on iOS/Android/Desktop/Web
    - Online/Offline

    Set up iPhone and iPad email signatures to always send in high-quality HTML with this step-by step guide.
    Get an idea of what you should include in an email disclaimer with these Top 5 email disclaimer tips.
    In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
    To show how to generate a certificate request in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Servers >> Certificates…

    761 members asked questions and received personalized solutions in the past 7 days.

    Join the community of 500,000 technology professionals and ask your questions.

    Join & Ask a Question

    Need Help in Real-Time?

    Connect with top rated Experts

    9 Experts available now in Live!

    Get 1:1 Help Now