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Exchange 2003 - how to create a customer service auto response?

Posted on 2006-04-10
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Hello Experts!

We have Exchange Server 2003, with one of our user accounts set up as "support@..." for customer service. I would like for this address to automatically respond to every incoming email (ideally not internal emails) with something like "thanks for your inquiry... etc." I would like for this to not be an "Out of Office Auto-Response", but that's all I can figure out how to implement, for now.

I know that I can set this up as a "Rule", but is it true that MSExchange Rules can now only be client-side? That therefore the user would have to be logged in with Outlook open on a client machine in order for this to work? I find it really hard to believe that I'd have to dedicate a machine just for this purpose.

Is there not a way to set up an auto-response somewhere on the server side, without it saying "Out of Office"?

Please help!! Thanks very  much,

Jill
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Question by:pearsonpartners
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Expert Comment

by:rakeshmiglani
ID: 16418595
the following article might be of help to you

How to create a server-side rule to automatically reply with a specific message in Outlook 2000
http://support.microsoft.com/kb/291956/en-us
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Author Comment

by:pearsonpartners
ID: 16418697
Thank you, rakeshmiglani. That article says it only applies to the "Corporate or Workgroup" version of Outlook, and it says to click on help|about to see if it indicates that version. Mine does not.  Any time I use the Rules Wizard to create a new rule, it is always client-side only, mandating that Outlook be open for the rule to work.

Any other ideas on how I can implement this from the server itself?
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rakeshmiglani earned 2000 total points
ID: 16418765
check the following link. this might help

To make automatic reply rules
http://www.slipstick.com/rules/autoreply.htm
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Author Comment

by:pearsonpartners
ID: 16419339
Wow -- I'll be a....

I read that article several times, having seen it when I searched for solutions to my problem --

http://www.experts-exchange.com/Networking/Email_Groupware/Exchange_Server/Q_20245531.html?query=auto+reply&clearTAFilter=true#6675888

However, I couldn't get it to work. I just tried it again and it works. No idea what I had done wrong -- probably just too bogged down in all the various possible solutions I found when searching!  :-)

Thanks so much for your quick help. Now if only I could figure out how to set the permissions on the server so that I can open this mail box remotely while logged into the VPN as myself (i.e. not as "support".) I may be posting another question soon.  

Jill
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Expert Comment

by:scarrol-lsu
ID: 22492673
Worked fine on 2003
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