Exchange 2003 - how to create a customer service auto response?
Posted on 2006-04-10
We have Exchange Server 2003, with one of our user accounts set up as "support@..." for customer service. I would like for this address to automatically respond to every incoming email (ideally not internal emails) with something like "thanks for your inquiry... etc." I would like for this to not be an "Out of Office Auto-Response", but that's all I can figure out how to implement, for now.
I know that I can set this up as a "Rule", but is it true that MSExchange Rules can now only be client-side? That therefore the user would have to be logged in with Outlook open on a client machine in order for this to work? I find it really hard to believe that I'd have to dedicate a machine just for this purpose.
Is there not a way to set up an auto-response somewhere on the server side, without it saying "Out of Office"?
Please help!! Thanks very much,