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Outlook Express (XPSP2) refuses to change text colors in HTML Mail. Ideas?

Posted on 2006-04-10
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Last Modified: 2010-04-08
I have a Compaq Laptop here with all laterst updates and patches,
running WinXP SP2 Home Edition.

When attempting to change text (font) colors in a reply the applicaton
refuses to cooperate. Black Text Only. I've tried the fixes I've seen.
(Making sure that Internet Options> Accessibility> check boxes are cleared,
even set them and unset them to be sure. Verified that HTML mail is set as preferred.
Set and unset "Reply usning same format option" - nothing!)

I've restarted machine and even with OE as the ONLY APP running - same same.

Replay text is Black, selecting text and using dropdown to select a different color
"ACTS" like it will work - but the text remains BLACK.

There are workarounds I'm sure - but This is such a simple thing
it Should WORK.

Anybody have any ideas I've not tried?

Since OE is so deaply imbedded in the system I'm not clear on a
good method to remove and re-install the App itself - and I hate having to deal
with saving and recovering old mail files, but if it would WORK that may be
the answer. - Hoping there is something more simple I've overlooked.

No NEW Apps installed on this machine in many weeks.

Cannot personnal verify that the problem is NEW or maybe has been there forever?

not sure.

Seems unlikely - but who knows.

All I know for sure is that the IDENTICAL email recieved in a Win2K box
will allow color text in the reply no problems. Wierd Huh?

Dave
The Pro From Dover TN
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Question by:ProFromDoverTN
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by:war1
ID: 16419897
Greetings, ProFromDoverTN !

1. Change the format to Rich Text and see if font color will change.

2/ If no joy, check if the change is made, but you do not see the change until email is sent. Send a copy of the changes to yourself, and see if font color changes.

3. Create a new Outlook Express identity
http://support.microsoft.com/kb/209169

4. Reinstall Outlook Express.  Emails are in a different folder, so you should not lose emails.  To be safe, you can first backup your DBX files.
http://www.theeldergeek.com/repair_reinstall_ie_and_oe_6.htm
OR
http://support.microsoft.com/default.aspx?scid=kb;EN-US;318378


Best wishes!
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Accepted Solution

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war1 earned 375 total points
ID: 16455018
ProFromDoverTN,

We have not heard from you. Did any comment help you solve your problem? Do you have any more question? If an Expert helped you, please accept his/her answer above with an excellent or good grade.

Thanks, war1
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