Oulook 2003 Appointment Request generates a NDR from a non-existent user

Posted on 2006-04-10
Last Modified: 2008-02-01
Everyone (125 users) in our organization uses Outlook 2003 SP2 running in cached mode with Exchange Server 2003 SP2.

Occasionally someone will send an appointment request to a several people and the sender will get back a Undeliverable: NDR report concerning an email recipient who has been deleted from Active Directory for several months.


Here is a sample:

From: System Administrator
Sent: Monday, April 10, 2006 11:05 AM
To: Heather McMeans
Subject: Undeliverable: Meeting to discuss VBS video.

Your message did not reach some or all of the intended recipients.

      Subject:      Meeting to discuss VBS video.
      Sent:      4/10/2006 11:05 AM

The following recipient(s) could not be reached:

      Heather  McMeans on 4/10/2006 11:05 AM
            The e-mail account does not exist at the organization this message was sent to.  Check the e-mail address, or contact the recipient directly to find out the correct address.
            < #5.1.1>

This person was not a recipient and their information does not exist anywhere in Active Directory. I think it may have something to do with this person formerly being a delegate of one of the recipients of the meeting request.


Wesley Jones
Question by:wesleyjones
    LVL 35

    Expert Comment

    That what I would say, or just a forwarding. Just have a look at the Exchange settings in AD of all of your recipients. One of these may have set up a forwarding or delegation to somebody else.

    Author Comment

    I have checked all the Exchange settings in AD for all the recipients. Forwarding is not set up and the deleted users are not listed anywhere in the settings. I did find an abondoned SID in the mailbox permissions, so I deleted it. But if I send a test appointment request to Vicki Jennings, I get a NDR for Heather McMeans.

    Any other ideas?
    LVL 35

    Accepted Solution

    If you can identify the user, which produces the mail to Heather McMeans (the deleted account), check this account, if there are set up local mail rules or out of office rules within the profile (Outlook).

    If you can not find something, you can also have a look at the AD settings for this user using ASDIEDIT (windows support tools), as this tools shows all of the properties, which are assigned to a user in AD.

    Author Comment

    I could not find the deleted user in Active Directory, but I did find the deleted user (not actually Heather's name but OU=....../CN=....... verbage) listed in the Outlook 2003 Delegates window under Tools > Options on Vicki Jennings' Outlook 2003.

    Thanks for the assistance!

    Wesley Jones  
    LVL 35

    Expert Comment

    You are welcome

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