Error Message at Internet Explorer

Hi,

1. I have got an error message when connecting to web address  (Please see "error message" that i copy here).
2. Somebody can help ?


#
# An unexpected error has been detected by HotSpot Virtual Machine:
#
#  EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x6d6f4da4, pid=2080, tid=3820
#
# Java VM: Java HotSpot(TM) Client VM (1.5.0_06-b05 mixed mode)
# Problematic frame:
# V  [jvm.dll+0x84da4]
#

---------------  T H R E A D  ---------------

Current thread (0x0381b9b0):  JavaThread "main" [_thread_in_vm, id=3820]

siginfo: ExceptionCode=0xc0000005, reading address 0x00000008

Registers:
EAX=0x00000000, EBX=0x00000000, ECX=0x00000008, EDX=0x00000000
ESP=0x00135b08, EBP=0x00135b38, ESI=0x0381b9b0, EDI=0x00000000
EIP=0x6d6f4da4, EFLAGS=0x00010246

Top of Stack: (sp=0x00135b08)
0x00135b08:   6d6f75fd 00000000 00000000 0381ba70
0x00135b18:   6d31775b 0000000c 10164538 00000000
0x00135b28:   00135b28 00000000 0382b878 00000000
0x00135b38:   00135b5c 6d304d43 0381ba70 6d31776c
0x00135b48:   00000000 0381ba70 00000000 00000000
0x00135b58:   0381ba70 00135b84 6d305543 0381ba70
0x00135b68:   00135b8f 6d31776c 6d317760 6d317748
0x00135b78:   038309dc 0381ba70 0381ba70 00135b9c

Instructions: (pc=0x6d6f4da4)
0x6d6f4d94:   e8 aa 1e ff ff c3 8b 44 24 04 8b 0d 58 42 7e 6d
0x6d6f4da4:   8b 04 01 c3 8b 44 24 04 8b 0d 54 42 7e 6d 8b 04


Stack: [0x00040000,0x00140000),  sp=0x00135b08,  free space=982k
Native frames: (J=compiled Java code, j=interpreted, Vv=VM code, C=native code)
V  [jvm.dll+0x84da4]
C  [java.dll+0x4d43]
C  [java.dll+0x5543]
C  [java.dll+0x55dc]
C  [java.dll+0x18ba]
j  java.lang.ClassLoader$NativeLibrary.load(Ljava/lang/String;)V+0
j  java.lang.ClassLoader.loadLibrary0(Ljava/lang/Class;Ljava/io/File;)Z+300
j  java.lang.ClassLoader.loadLibrary(Ljava/lang/Class;Ljava/lang/String;Z)V+48
j  java.lang.Runtime.load0(Ljava/lang/Class;Ljava/lang/String;)V+57
j  java.lang.System.load(Ljava/lang/String;)V+7
v  ~StubRoutines::call_stub
V  [jvm.dll+0x845a9]
V  [jvm.dll+0xd9317]
V  [jvm.dll+0x8447a]
V  [jvm.dll+0x8b4b3]
C  [jpishare.dll+0x43cf]
C  [jpishare.dll+0x1eb2]
C  [jpiexp32.dll+0x5a1d]
C  [npjpi150_06.dll+0x1aae]
C  [ssv.dll+0xa627]
C  [ole32.dll+0x2180a]
C  [ole32.dll+0x4d6cc]
C  [ole32.dll+0x4d3e6]
C  [ole32.dll+0x36212]
C  [ole32.dll+0x360fe]
C  [ole32.dll+0x362e4]
C  [ole32.dll+0x36290]
C  [ole32.dll+0x4ddf4]
C  [ole32.dll+0x4ddab]
C  [ole32.dll+0x36337]
C  [ole32.dll+0x360fe]
C  [ole32.dll+0x36118]
C  [ole32.dll+0x360fe]
C  [ole32.dll+0x35f92]
C  [ole32.dll+0x35e4b]
C  [ole32.dll+0x35dcd]
C  [csauser.dll+0x6a5b]
C  [urlmon.dll+0x2fe2e]
C  [urlmon.dll+0x3c733]
C  [urlmon.dll+0x3cc9a]
C  [urlmon.dll+0x3cfd3]
C  [csauser.dll+0x5f22]
C  [mshtml.dll+0x274033]
C  [mshtml.dll+0x2743aa]
C  [mshtml.dll+0x26f081]
C  [mshtml.dll+0x276566]

Java frames: (J=compiled Java code, j=interpreted, Vv=VM code)
j  java.lang.ClassLoader$NativeLibrary.load(Ljava/lang/String;)V+0
j  java.lang.ClassLoader.loadLibrary0(Ljava/lang/Class;Ljava/io/File;)Z+300
j  java.lang.ClassLoader.loadLibrary(Ljava/lang/Class;Ljava/lang/String;Z)V+48
j  java.lang.Runtime.load0(Ljava/lang/Class;Ljava/lang/String;)V+57
j  java.lang.System.load(Ljava/lang/String;)V+7
v  ~StubRoutines::call_stub

---------------  P R O C E S S  ---------------

Java Threads: ( => current thread )
  0x074d5ea8 JavaThread "traceMsgQueueThread" daemon [_thread_blocked, id=3920]
  0x074c3eb8 JavaThread "AWT-Windows" daemon [_thread_in_native, id=2568]
  0x074c3a98 JavaThread "AWT-Shutdown" [_thread_blocked, id=1392]
  0x074bf6f8 JavaThread "Java2D Disposer" daemon [_thread_blocked, id=2856]
  0x038fa478 JavaThread "Low Memory Detector" daemon [_thread_blocked, id=2016]
  0x038fd130 JavaThread "CompilerThread0" daemon [_thread_blocked, id=3432]
  0x0381a610 JavaThread "Signal Dispatcher" daemon [_thread_blocked, id=2140]
  0x038882e8 JavaThread "Finalizer" daemon [_thread_blocked, id=3720]
  0x03886f30 JavaThread "Reference Handler" daemon [_thread_blocked, id=3808]
=>0x0381b9b0 JavaThread "main" [_thread_in_vm, id=3820]

Other Threads:
  0x0381eda0 VMThread [id=2164]
  0x0381c008 WatcherThread [id=3636]

VM state:not at safepoint (normal execution)

VM Mutex/Monitor currently owned by a thread: None

Heap
 def new generation   total 576K, used 337K [0x10120000, 0x101c0000, 0x10880000)
  eden space 512K,  53% used [0x10120000, 0x10164588, 0x101a0000)
  from space 64K, 100% used [0x101b0000, 0x101c0000, 0x101c0000)
  to   space 64K,   0% used [0x101a0000, 0x101a0000, 0x101b0000)
 tenured generation   total 1408K, used 192K [0x10880000, 0x109e0000, 0x16120000)
   the space 1408K,  13% used [0x10880000, 0x108b03c0, 0x108b0400, 0x109e0000)
 compacting perm gen  total 8192K, used 3959K [0x16120000, 0x16920000, 0x1a120000)
   the space 8192K,  48% used [0x16120000, 0x164fddd8, 0x164fde00, 0x16920000)
No shared spaces configured.

Dynamic libraries:
0x00400000 - 0x00419000       C:\Program Files\Internet Explorer\iexplore.exe
0x7c900000 - 0x7c9b0000       C:\WINDOWS\system32\ntdll.dll
0x7c800000 - 0x7c8f4000       C:\WINDOWS\system32\kernel32.dll
0x77c10000 - 0x77c68000       C:\WINDOWS\system32\msvcrt.dll
0x77d40000 - 0x77dd0000       C:\WINDOWS\system32\USER32.dll
0x77f10000 - 0x77f57000       C:\WINDOWS\system32\GDI32.dll
0x77f60000 - 0x77fd6000       C:\WINDOWS\system32\SHLWAPI.dll
0x77dd0000 - 0x77e6b000       C:\WINDOWS\system32\ADVAPI32.dll
0x77e70000 - 0x77f01000       C:\WINDOWS\system32\RPCRT4.dll
0x77760000 - 0x778ce000       C:\WINDOWS\system32\SHDOCVW.dll
0x77a80000 - 0x77b14000       C:\WINDOWS\system32\CRYPT32.dll
0x77b20000 - 0x77b32000       C:\WINDOWS\system32\MSASN1.dll
0x754d0000 - 0x75550000       C:\WINDOWS\system32\CRYPTUI.dll
0x76c30000 - 0x76c5e000       C:\WINDOWS\system32\WINTRUST.dll
0x76c90000 - 0x76cb8000       C:\WINDOWS\system32\IMAGEHLP.dll
0x77120000 - 0x771ac000       C:\WINDOWS\system32\OLEAUT32.dll
0x774e0000 - 0x7761d000       C:\WINDOWS\system32\ole32.dll
0x5b860000 - 0x5b8b4000       C:\WINDOWS\system32\NETAPI32.dll
0x771b0000 - 0x77256000       C:\WINDOWS\system32\WININET.dll
0x76f60000 - 0x76f8c000       C:\WINDOWS\system32\WLDAP32.dll
0x77c00000 - 0x77c08000       C:\WINDOWS\system32\VERSION.dll
0x76390000 - 0x763ad000       C:\WINDOWS\system32\IMM32.DLL
0x629c0000 - 0x629c9000       C:\WINDOWS\system32\LPK.DLL
0x74d90000 - 0x74dfb000       C:\WINDOWS\system32\USP10.dll
0x10100000 - 0x10114000       C:\WINDOWS\system32\csauser.dll
0x773d0000 - 0x774d2000       C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll
0x7c9c0000 - 0x7d1d5000       C:\WINDOWS\system32\SHELL32.dll
0x5d090000 - 0x5d127000       C:\WINDOWS\system32\comctl32.dll
0x5ad70000 - 0x5ada8000       C:\WINDOWS\system32\uxtheme.dll
0x74720000 - 0x7476b000       C:\WINDOWS\system32\MSCTF.dll
0x63000000 - 0x63014000       C:\WINDOWS\system32\SynTPFcs.dll
0x75f80000 - 0x7607d000       C:\WINDOWS\system32\BROWSEUI.dll
0x20000000 - 0x20012000       C:\WINDOWS\system32\browselc.dll
0x77b40000 - 0x77b62000       C:\WINDOWS\system32\appHelp.dll
0x76fd0000 - 0x7704f000       C:\WINDOWS\system32\CLBCATQ.DLL
0x77050000 - 0x77115000       C:\WINDOWS\system32\COMRes.dll
0x755c0000 - 0x755ee000       C:\WINDOWS\system32\msctfime.ime
0x77260000 - 0x772ff000       C:\WINDOWS\system32\urlmon.dll
0x77fe0000 - 0x77ff1000       C:\WINDOWS\system32\Secur32.dll
0x77a20000 - 0x77a74000       C:\WINDOWS\System32\cscui.dll
0x76600000 - 0x7661d000       C:\WINDOWS\System32\CSCDLL.dll
0x77920000 - 0x77a13000       C:\WINDOWS\system32\SETUPAPI.dll
0x015e0000 - 0x0185e000       c:\program files\google\googletoolbar1.dll
0x01860000 - 0x01b26000       C:\WINDOWS\system32\msi.dll
0x76b40000 - 0x76b6d000       C:\WINDOWS\system32\WINMM.dll
0x71ad0000 - 0x71ad9000       C:\WINDOWS\system32\WSOCK32.dll
0x71ab0000 - 0x71ac7000       C:\WINDOWS\system32\WS2_32.dll
0x71aa0000 - 0x71aa8000       C:\WINDOWS\system32\WS2HELP.dll
0x76380000 - 0x76385000       C:\WINDOWS\system32\MSIMG32.dll
0x74980000 - 0x74ab0000       C:\WINDOWS\System32\msxml3.dll
0x4d4f0000 - 0x4d548000       C:\WINDOWS\system32\WINHTTP.dll
0x59a60000 - 0x59b01000       C:\WINDOWS\system32\DBGHELP.DLL
0x76ee0000 - 0x76f1c000       C:\WINDOWS\system32\RASAPI32.DLL
0x76e90000 - 0x76ea2000       C:\WINDOWS\system32\rasman.dll
0x76eb0000 - 0x76edf000       C:\WINDOWS\system32\TAPI32.dll
0x76e80000 - 0x76e8e000       C:\WINDOWS\system32\rtutils.dll
0x77c70000 - 0x77c93000       C:\WINDOWS\system32\msv1_0.dll
0x76d60000 - 0x76d79000       C:\WINDOWS\system32\iphlpapi.dll
0x722b0000 - 0x722b5000       C:\WINDOWS\system32\sensapi.dll
0x76990000 - 0x769b5000       C:\WINDOWS\system32\ntshrui.dll
0x76b20000 - 0x76b31000       C:\WINDOWS\system32\ATL.DLL
0x769c0000 - 0x76a73000       C:\WINDOWS\system32\USERENV.dll
0x71b20000 - 0x71b32000       C:\WINDOWS\system32\MPR.dll
0x10000000 - 0x1000e000       C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
0x7c340000 - 0x7c396000       C:\WINDOWS\system32\MSVCR71.dll
0x6d600000 - 0x6d62d000       C:\Program Files\Java\jre1.5.0_06\bin\ssv.dll
0x5edd0000 - 0x5ede7000       C:\WINDOWS\system32\OLEPRO32.DLL
0x75e90000 - 0x75f40000       C:\WINDOWS\system32\SXS.DLL
0x021d0000 - 0x02258000       C:\WINDOWS\system32\shdoclc.dll
0x023e0000 - 0x026a5000       C:\WINDOWS\system32\xpsp2res.dll
0x75cf0000 - 0x75d81000       C:\WINDOWS\system32\mlang.dll
0x71a50000 - 0x71a8f000       C:\WINDOWS\system32\mswsock.dll
0x662b0000 - 0x66308000       C:\WINDOWS\system32\hnetcfg.dll
0x71a90000 - 0x71a98000       C:\WINDOWS\System32\wshtcpip.dll
0x76f20000 - 0x76f47000       C:\WINDOWS\system32\DNSAPI.dll
0x76fc0000 - 0x76fc6000       C:\WINDOWS\system32\rasadhlp.dll
0x7d4a0000 - 0x7d787000       C:\WINDOWS\System32\mshtml.dll
0x746c0000 - 0x746e7000       C:\WINDOWS\System32\msls31.dll
0x746f0000 - 0x7471a000       C:\WINDOWS\System32\msimtf.dll
0x325c0000 - 0x325d2000       C:\Program Files\Microsoft Office\OFFICE11\msohev.dll
0x75c50000 - 0x75cbe000       C:\WINDOWS\System32\jscript.dll
0x76200000 - 0x76271000       C:\WINDOWS\System32\mshtmled.dll
0x75f60000 - 0x75f67000       C:\WINDOWS\System32\drprov.dll
0x71c10000 - 0x71c1e000       C:\WINDOWS\System32\ntlanman.dll
0x71cd0000 - 0x71ce7000       C:\WINDOWS\System32\NETUI0.dll
0x71c90000 - 0x71cd0000       C:\WINDOWS\System32\NETUI1.dll
0x71c80000 - 0x71c87000       C:\WINDOWS\System32\NETRAP.dll
0x71bf0000 - 0x71c03000       C:\WINDOWS\System32\SAMLIB.dll
0x75f70000 - 0x75f79000       C:\WINDOWS\System32\davclnt.dll
0x72d20000 - 0x72d29000       C:\WINDOWS\system32\wdmaud.drv
0x72d10000 - 0x72d18000       C:\WINDOWS\system32\msacm32.drv
0x77be0000 - 0x77bf5000       C:\WINDOWS\system32\MSACM32.dll
0x77bd0000 - 0x77bd7000       C:\WINDOWS\system32\midimap.dll
0x6d590000 - 0x6d5a2000       C:\Program Files\Java\jre1.5.0_06\bin\npjpi150_06.dll
0x6d400000 - 0x6d417000       C:\Program Files\Java\jre1.5.0_06\bin\jpiexp32.dll
0x76fb0000 - 0x76fb8000       C:\WINDOWS\System32\winrnr.dll
0x751d0000 - 0x751ee000       C:\WINDOWS\system32\wshbth.dll
0x6d450000 - 0x6d468000       C:\Program Files\Java\jre1.5.0_06\bin\jpishare.dll
0x6d670000 - 0x6d804000       C:\PROGRA~1\Java\JRE15~1.0_0\bin\client\jvm.dll
0x6d280000 - 0x6d288000       C:\PROGRA~1\Java\JRE15~1.0_0\bin\hpi.dll
0x76bf0000 - 0x76bfb000       C:\WINDOWS\system32\PSAPI.DLL
0x6d640000 - 0x6d64c000       C:\PROGRA~1\Java\JRE15~1.0_0\bin\verify.dll
0x6d300000 - 0x6d31d000       C:\PROGRA~1\Java\JRE15~1.0_0\bin\java.dll
0x6d660000 - 0x6d66f000       C:\PROGRA~1\Java\JRE15~1.0_0\bin\zip.dll
0x66880000 - 0x6688c000       C:\WINDOWS\system32\ImgUtil.dll
0x5e310000 - 0x5e31c000       C:\WINDOWS\System32\pngfilt.dll
0x6d000000 - 0x6d167000       C:\Program Files\Java\jre1.5.0_06\bin\awt.dll
0x73000000 - 0x73026000       C:\WINDOWS\system32\WINSPOOL.DRV
0x73760000 - 0x737a9000       C:\WINDOWS\system32\ddraw.dll
0x73bc0000 - 0x73bc6000       C:\WINDOWS\system32\DCIMAN32.dll
0x73940000 - 0x73a10000       C:\WINDOWS\system32\D3DIM700.DLL
0x6d240000 - 0x6d27d000       C:\Program Files\Java\jre1.5.0_06\bin\fontmanager.dll
0x6d1f0000 - 0x6d203000       C:\Program Files\Java\jre1.5.0_06\bin\deploy.dll
0x6d5d0000 - 0x6d5ef000       C:\Program Files\Java\jre1.5.0_06\bin\RegUtils.dll

VM Arguments:
jvm_args: -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~1.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE15~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_06 -Djavaplugin.nodotversion=150_06 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~1.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol -Djavaplugin.vm.options=-Djava.class.path=C:\PROGRA~1\Java\JRE15~1.0_0\classes -Xbootclasspath/a:C:\PROGRA~1\Java\JRE15~1.0_0\lib\deploy.jar;C:\PROGRA~1\Java\JRE15~1.0_0\lib\plugin.jar -Xmx96m -Djavaplugin.maxHeapSize=96m -Xverify:remote -Djavaplugin.version=1.5.0_06 -Djavaplugin.nodotversion=150_06 -Dbrowser=sun.plugin -DtrustProxy=true -Dapplication.home=C:\PROGRA~1\Java\JRE15~1.0_0 -Djava.protocol.handler.pkgs=sun.plugin.net.protocol  vfprintf
java_command: <unknown>
Launcher Type: generic

Environment Variables:
CLASSPATH=C:\Program Files\QuickTime\QTSystem\QTJava.zip
PATH=C:\PROGRA~1\Java\JRE15~1.0_0\bin;C:\Program Files\Internet Explorer;;C:\Program Files\ThinkPad\Utilities;C:\WINDOWS\system32;C:\WINDOWS;C:\WINDOWS\System32\Wbem;C:\Program Files\ATI Technologies\ATI Control Panel;C:\Program Files\ATI Technologies\Fire GL 3D Studio Max;C:\Program Files\QuickTime\QTSystem\;.
USERNAME=shojo
OS=Windows_NT
PROCESSOR_IDENTIFIER=x86 Family 6 Model 13 Stepping 6, GenuineIntel



---------------  S Y S T E M  ---------------

OS: Windows XP Build 2600 Service Pack 2

CPU:total 1 family 6, cmov, cx8, fxsr, mmx, sse, sse2

Memory: 4k page, physical 1047408k(423416k free), swap 2520624k(2043020k free)

vm_info: Java HotSpot(TM) Client VM (1.5.0_06-b05) for windows-x86, built on Nov 10 2005 11:12:14 by "java_re" with MS VC++ 6.0

3. Thank you

Tjie

tjieAsked:
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blue_zeeCommented:

Uninstall ALL the J2SE runtimes you can find in Add/Remove Programs and reboot.

Now locate and delete the folder C:\Programs Files\Java.

After the above download and reinstall Java JRE 5.0 Update 6 from here:

http://java.sun.com/j2se/1.5.0/download.jsp

Reboot when finished and test.

Zee

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war1Commented:
Greetings, tjie !

Does the problem occur only with the one web site?  or all websites?

If all websites, go to Tools > Options > Advanced tab, and make sure Java is selected.

If the problem is only the one website, there could be a problem with the page itself.  Check with the developer of the page.

Best wishes!
tjieAuthor Commented:
1. Thank you blue_zee and war1
2. At this time, blue_zee has the perfect answer (remove and reinstall the Java)

Tjie
blue_zeeCommented:

Thank you.

Glad we would help.

Zee
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