Some of the users I work with are complaining about their Citrix connections breaking down and causing them frequent disconnects. We have checked the system thoroughly and have found no issues. We also only have a couple of users out of the large number who use it that complain about losing their connections. Everything we can see points to the user having problems with their home internet connections which make the Citrix connections inconsistent and unstable. In most cases they have home wireless networks setup. The problem is convincing them and our administrators that it is indeed a problem with their connection, not out system. What can be done to show them when a citrix connection breaks due to a disconnect on their side or other issues with their connection? Is their something I can do with the native setup? Is there an additional software I can buy? I'm willing to consider any and all options as a couple of these users are "higher ups" and are making a lot of noise about their issues. Overall the system has been incredibly stable, but the noise of a few is overwhelming the silence of the many.
We are using a 3 server load balanced Citrix farm housed on an HP Blade box. We are running Presentation Server 4.0 with all the trimmings... Our connection to the outside world is done via a Fatpipe with 3 independent T1 lines. We are using Windows 2003 on our servers, and most of our users are using Windows XP on their home PC's and some kind of high speed wireless connection.
Any recommendations and/or assistance would be appreciated. I have marked this question as extremely difficult based on the urgency of the issue with my firm, and the fact that our research has uncovered very little that we haven't already done.