NT Backup crashing server

Posted on 2006-04-11
Last Modified: 2010-04-03

I have a SBS 2003 server SP1 with all the latest patches etc, Xeon 2.8, 1GB, SCSI RAID1

We started noticing that in the morning the server had restarted and had a STOP ERROR xxxxxxx-xxx-xxx as the reason - essentially this means it bluescreened right?

We then noticed the backups were not working, when I tried to manually backup the server would restart with the same error
(I am not onsite so could not see what happened but when it re-booted it had the same error)

I have proved that NT backup is doing this as if the schedule is disabled it works fine if NT backup is run or scheduled it restarts. I do not have the exact code and would prefer not to crash the server again....

Question by:networkfish
    LVL 15

    Expert Comment

    What are you able to see, in Event Viewer ??

    All Hardware is working fine ?

    Any open files during Backup ? ( Should not reboot, but . . . who knows ? )

    Best Regards!
    LVL 7

    Expert Comment

    Scan for Viruses.
    LVL 87

    Expert Comment

    Only backup the actual data and the system state, don't try to backup folders like system volume etc. Like mcp jon has hinted, open files can cause crashes, particularly open files that are used by the OS.
    LVL 6

    Expert Comment

    What antivirus are you using?

    I've had cases where our AV has crashed the machine during NTBackups. As bad as it sounds, I've created scheduled tasks now to disable the on-access scanner when the backup starts and then restart this service later after the backups have completed. If you can post what AV you have it may be worth taking a look at, I know that Norton was definitely causing issues with NTBackup.
    LVL 2

    Author Comment

    Don't think it is hardware as it does this if I back up to file. As for AV I have norton and GFI both running, I will try disabling them during a backup!
    LVL 15

    Expert Comment

    Defenitelly Disable Norton AV !

    Best Regards !
    LVL 87

    Expert Comment

    Never have more than one AV product running at a time, they can get confused this way.
    LVL 6

    Accepted Solution

    I would say that it's most likely Norton causing your problems then. There's quite a few people been experiencing the same problems: (with Backup Exec)

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