Unable to use Microsoft Word as the E-Mail editor in Outlook 2003

I have several users on a Network that are unable to use Word as the E-Mial editor in Outlook 2003.  

So far I have tried unselecting the Word editor check box  under the Mail Format tab and closing Outlook.  I then tried opening Outlook and reselected the Word editor option in Outlook. This did not solve the issue.  

I then tried running Regsvr32.exe %Windir%\System32\Ole32.dll.  This did not solve the issue either.

I also tried deleting "normal.dot".  No dice.

I then ran Detect and Repair on Outlook and Word with Word OFF as the E-Mail editor.  Still no change.

I can not think of any other reason the may be causing this problem.  I would greatly appreciate any suggestions on this very strange issue.  

Thank you.
Who is Participating?

have you tried installing office 2003 Service Pack 2 yet?

You are running Word 2003 together with Outlook 2003. There are known issues if you are still using Word 2002

best regards,
Hi again,

do you have any specific error message for this?

best regards,
Swamp_ThingAuthor Commented:
Thanks for the advice.  I downladed and Installed Service Pack 2 for Office 2003.  After rebooting, I opened Outlook and selected New E-Mail.  I was immediately notified that Word is going to be used as the E-Mail editor.  Thanks again.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

All Courses

From novice to tech pro — start learning today.