Backup Exec 10d with Exchange Agent fails when there is a disabled user.

Posted on 2006-04-11
Last Modified: 2008-03-10
Hey experts,

I have Exchange 2003 with Backup Exec 10d with an Exchange Agent.  When a user is terminated in our company our policy is to disable the account in AD for 30 days and then remove it.  The problem is that when I disable the user, BE keeps trying to backup the user's mailbox and failing.  The job fails with this error V-79-57344-65033 - Directory not found. Cannot backup directory Name, User [uname] and its subdirectories.  So, how do I get BE to backup the mailbox even though the account is disabled?  If that's not possible how do I get it to just skip that mailbox and move on to the next one instead of failing?
Question by:thejkro
    LVL 104

    Accepted Solution

    The easy answer is to stop doing mailbox backups.
    Carry out an Information Store backup only and if you need to restore, use the RSG. Mailbox backups are slow, inefficient and in most cases a waste of time and resources.


    Author Comment

    Indeed, that's what I have done to temporarily fix the problem.  Then my question would be what's the point of the Exchange Agent?  Why would I buy something to backup mailboxes so that I can restore mailboxes easily only to find out that it doesn't work.  There has to be a way for this to work properly or it wouldn't have been rated so highly.

    Author Comment

    On top of that this method work perfectly with BE 9 and Exchange 5.5.  Why take it away?
    LVL 104

    Expert Comment

    The Exchange agent lets you backup the Information Store. If you don't have the Exchange agent then you cannot backup the Information Store.

    Mailbox backup rated so highly? Where? Even Microsoft don't recommend it. Read any of the posts on this site, and other Microsoft Exchange sites written by specialists and you will not find one good word for Brick Level backups.

    I haven't done Brick Level backup, for over five years. Not once have I ever thought that I wished I had.

    You must have been very lucky if it always worked for you on previous versions. One of the things you have to get used to with brick level backups is the failure messages.


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