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Deleting Exchange 5.5 mailboxes...

I followed this article which I found online to delete mailboxes from Exchange 5.5

To remove migrated mailboxes from Exchange Server 5.5
1. Open Exchange Administrator.
 
2. In the console tree, double-click the name of the Microsoft Exchange server to which you want to connect.
 
3. Navigate to the container of the mailbox that you want to delete and double-click it.
 
4. In the details pane, highlight the mailbox that you want to delete, and then click Delete.
 
5. When the Are you sure you want to delete this mailbox? message appears, click Yes.
 

But it didn't work.  When I highlight a mailbox in the Exchange Administrator, delete is not avialable.  Is something wrong or is this normal.  I ended up deleting the mailbox through usrmgr by deleting the user account, along with the mailbox.  I'd rather be able to delete the mailbox individually.  Any way to do that?

Thanks
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MCPJoe
Asked:
MCPJoe
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1 Solution
 
Exchange_AdminCommented:
Sounds like you were not connected to the server that the mailbox was homed to.
In the Exchage Admin program, click on FILE, CONNECT TO SERVER.
Connect to the server where the mailbox is homed on. Now you should be able to delete it.
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MCPJoeAuthor Commented:
I'm selecting the mailbox while connected to the homed server, even browsing directly to the private information store where the mailbox is located on that server.  Still cannot delete.  
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Exchange_AdminCommented:
Could this be an orphaned mailbox?
Does this user show up in the recipients container? If not then this is an orphaned mailbox and you will have to run a DS/IS to recreate the Directory entry so that you can delete it.

Be careful with the DS/IS. You don't want to rehome your public folders. Is this related to the question where you did an authoritative restore?
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Exchange_AdminCommented:
Just an FYI:
When you look in the recipients container you are looking in the DIR.EDB.
When you look under the private information store you are looking at the PRIV.EDB.
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MCPJoeAuthor Commented:
No, its not an orphaned mailbox, I just tried the same procedure on other exchange servers, connected to the home server for the mailbox I was trying to delete.  The delete option is not available on any server.  The only way it will let me delete a mailbox is to use usrmgr.exe and delete the NT account along with the mailbox.  I did not look in the recipients container when trying to delete mailboxes, is that where I should go to delete a mailbox?  I thought I was supposed to go to the private information store under mailbox resources to delete a mailbox.
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Exchange_AdminCommented:
Does the problem mailbox show up in the recipients container?
I asked this in an effort to determine if it was orphaned or not.
If it shows up under the private information store but NOT in the recipients container, then it is indeed an orphaned mailbox.
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MCPJoeAuthor Commented:
no its not orphaned, all the objects I'm trying to work with show up in the recipients folder.  I just want to be able to delete mailboxes of existing users without deleting their NT accounts.  
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Exchange_AdminCommented:
hmmm. I am at a loss on this ine.

Are these mailboxes homed on the server that you did an authoritative restore on?
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MCPJoeAuthor Commented:
Yes, since I am connected to the server I did the authoritative restore on, I'm lookin in the mailbox resources on that server.  But if I change servers to connect to a different Exchange 5.5 server, I get the same results, lookin in their mailbox resources.  I just can't delete.
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Exchange_AdminCommented:
Maybe someone else will chime in here with suggestions.
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rakeshmiglaniCommented:
you cannot delete a mailbox when u are in mailbox resources. u have to either be in the server recipients of that server or connected to the GAL on that local exchange server
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MCPJoeAuthor Commented:
I"ll give that a try.  Thanks!
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