Remote Assistance Thru a VPN server to server

My question is:

When I type in the internal ip of the other machine it will not connect.

When i log inot the other server, then offer remote assiatance it works.

We have established a vpn server to server. I can RDP to client machines from my machine at the main office. Why can I not offer remote assitance>  I have enable group policy for remote assitance.

How do I get the ooffer of remote asistance to work thru the vpn to client machines?


danman265Asked:
Who is Participating?
 
Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
If that's what you want, then you definitely should look at LogMeIn's Rescue... it's what Microsoft actually uses to remote into machines when they are working with you.

https://secure.logmeinrescue.com/HelpDesk/Home.aspx

Jeff
TechSoEasy

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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
You have to allow it through your own firewall.  Which can be difficult.  I ALWAYS offer remote assistance to users through the server at their site.  It's just a lot easier that way.

MS Guide:  http://www.microsoft.com/technet/prodtechnol/winxppro/maintain/rmassist.mspx

Another good alternative, is to use LogMeIn's IT Reach http://www.logmein.com

Jeff
TechSoEasy
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MazaraatCommented:
The reason its probably not working is the VPN may not be passing traffic on port 135 or UDP traffic(sessmgr/helpsvc).  I do the same as Jeff (TechSoEasy) above stated, I either remote into the server and offer assistance or depending if the client has SMS or a 3rd party app like the one above.
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Jeffrey Kane - TechSoEasyPrincipal ConsultantCommented:
I should have stated that --- about port 135, and the truth is you don't really want that port open... it's too dangerous in my opinion.

Jeff
TechSoEasy
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MazaraatCommented:
I agree with Jeff,  You really don't want that port open --- probably one of the most hacked ports.
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Netman66Commented:
If these sites are connected via VPN, then all traffic should be allowed within the tunnel between sites.  Now, that being said, where are the VPN endpoints?  Are they outside the firewalls of both sites or do they terminate on the LAN side of each firewall?

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danman265Author Commented:
Both of the site have a vpn connected using  pix 501 firewalls. port 3389 is open for traffic.  Ideally, we want our helpdesk to be able to RA directly to the users pc without loggin into the remote servers and doing it that way.  there must be an easy way to do this.  Trusts are setup as well.
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