BT Broadband frequently disconnects
Posted on 2006-04-11
I have a DELL laptop (Inspiron 6000 bought 2005) running Windows XP Prof and use the BTYahoo Broadband service supplied via the copper-wire telephone connection. There are ADSL filters on each telephone outlet. The ADSL Modem is a Belkin F5D7630-4A connected to the computer via network cable.
Around the end of the year I downgraded from BT Broadband Option 4 (no limits) to BT Option 1 (2 GB per month limit).
Until around the end of 2005 I had a reliable 2MB service but since then the Hub disconnects frequently and the Data light goes out. This usually happens when not actually transmitting data to/from the network.
I have made no major changes to the hardware/software of the system which might account for this change.
I have tried switching off our DECT phone system but the connection continues to frequently disconnect.
I have checked that the Advanced Dial-Up "Disconnect if Idle for ..." box is not ticked. I cannot find a similiar box for the Broadband connection.
I have tried BT customer support but find that the service is hard to access and only basic information is available.
Usually clicking the BT icon to "Sign-In" does not restore the connection (which works when I first switch on my computer). To get reconnected I have to reboot the modem/hub by swtching the power supply off and then on again. This always restores the connection.
I am not sure if this is my hardware/software, network or mode settings of if it is caused by the BT ADSL system. Can you please advise me how to restore a continuous Broadband service and avoid having to reboot the Modem/Router to reestablish service.
Thank you, John