Twain Error taking snapshots with webcam in word

Hey Guys
Situation is a pal has a webcam (genius), opens up word and clicks insert -> picture -> scanner or camera ... this brings up a little proofing box with buttons ( settings, snapshot and exit are some options if I remember corectly ). Now under 98 he could click snapshot and get a pick, but since he upgraded to XP he just get a error saying "TWAIN ERROR" then word burns the cpu until you force it closed in task maniger.

Tried service packs for both office and xp, checked bios, and cam driver.

any ideas ?

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Irwin SantosComputer Integration SpecialistCommented:
The camera may not be compatible with XP.  What camera make & model is it?
XorbAuthor Commented:
it's a genius VideoCAM Messenger. I thought they ARE compattible ? ? ?
Irwin SantosComputer Integration SpecialistCommented:
Here is the latest XP driver

download and install (you mentioned above that you did it, but is it the one from the website?)
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XorbAuthor Commented:
Yeah, got the latest driver for xp from the website, still the same.

I read somewhere that there is a registry in windows 98 that can cause this, but I dont know if the mechine was upgraded with a clean install or a upgrade install... if it was a upgrade install, would it keep the win 98 regs ? that does not make sence.

so no other ideas then huh ?
Irwin SantosComputer Integration SpecialistCommented:
Uninstall... then restart computer

confirm that TWAIN ERROR does NOT appear.

then RE-install

still got the TWAIN ERROR?
XorbAuthor Commented:
the twain error only appears when you click the snapshot button, uninstall the device and the button will not be available ! Previewing what the camera sees is fine, you can see full motion vidio, but when you click snapshot the error occurs, if you uninstall the device you wont even get the option to take a snapshot.
Irwin SantosComputer Integration SpecialistCommented:
any other detail you could provide to solve the mystery?

have you by chance contact Genius?
XorbAuthor Commented:
Since a computer has so many difrent parts, and a system could have so many difrent possible configurations, if you want more info I'm afraid you'll have to be more spesific about what info you want.
I have no idea what could cause this, or I would not be asking a question on EE. So if you have a thought or sugestion, mention, I'll get you the info or try your idea, but "any other detail you could provide to solve the mystery?" seems allot like fising.

No, I have not contacted genuis...yet. I'll give it a shot.
Irwin SantosComputer Integration SpecialistCommented: was the contact to Genius coming along?  Were you able to do so?
XorbAuthor Commented:
Genuis did not help and (thankfully) a power surge killed this computer last week. I request close of question and point refund, since we never got any closer to solvinge the problem

Many Thanks
Irwin SantosComputer Integration SpecialistCommented:
that's a bummer...took awhile to located the information and drivers for that camera.
XorbAuthor Commented:
why ? I found it in 5 min ? If you check my origanal question you will see I had the driver and tried it (amongst other things) before I posted the question.

Irwin SantosComputer Integration SpecialistCommented:
@xorb...ideally you want the latest driver and that was NOT mentioned....I'm not familar with the Genius camera and had to hunt down the website. So include searching the web for the site and downloading the driver file and reading the supporting documentation before offering a potential solution does take time.  This is an advantage that you have over me where all the information is in front of you.  To at least envision what you have as a problem, the field has to be either level or a common reference established.

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XorbAuthor Commented:
call it good sportsmanship. Complaining will often get you a token prize, though it's not really what I beleave the spirit of EE is all about.
Irwin SantosComputer Integration SpecialistCommented:
Well I can go with that :-)  and I will offer up other comments to support this issue in PAQ...

When I run into a USB device issue like this, I would first locate anything in the registry marked with the manufacturer's product (either name or application), and DELETE the registry entry.  The likelihood of you making your OS not work, is of low risk.

Other things that you could do is REMOVE any OTHER USB devices (and associated drivers & software).  Start from scratch and install your GENIUS camera first, then add the other devices. Another one would be to add on additional USB 2.0 ports via PCI interface.

then lastly, the ultimate always works solution is to reinstall the OS.  This is a 100% fix.
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Windows XP

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